Administrator - Network LAN/WAN
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Requisition ID187221-Posted11/04/2026
The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.
Key Responsibilities
- 1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
- 2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
- 3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
- 4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
- 5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.
Skill Requirements
- 1. Proficient in LAN/WAN technologies and protocols.
- 2. Strong troubleshooting skills in network connectivity issues and performance optimization.
- 3. Familiarity with network monitoring tools and diagnostic software.
- 4. Ability to analyze complex issues and implement effective solutions independently.
- 5. Excellent communication skills for effective customer interaction and team collaboration.
- 6. Excellent hands-on experience on the following technologies:
- 7. Routing protocols � EIGRP, OSPF, BGP
- 8. LAN Switching � VLAN, VTP, STP, EtherChannel, CoS
- 9. WAN � MPLS, MPLS/VPN, MP-BGP
- 10. TCP/IP protocol suite, Quality of Service
- 11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
- 12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
- 13. Data Center Architecture � Network, Server, Storage
Other Requirements
- 1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.
- 2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
- 3. Must be open for 24x7 environment
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