Assistant Gaming Manager

Assistant Gaming Manager - Table Games Operations

United Arab Emirates

Job Description

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position

Wynn Al Marjan Island is currently seeking an Assistant Gaming Manager to join the resort's Table Games Operations team.

The primary duties and responsibilities of this role are:

Support the Gaming Manager in achieving game integrity and service excellence goals

Assist in developing departmental training programs and updating operating procedures

Supervise and guide Gaming Team Members to ensure secure, accurate, and guest-focused table game operations

Monitor team performance and provide feedback and coaching as needed

Conduct daily briefings and communicate operational updates to the team

Participate in hiring, onboarding, and training of Gaming Team Members

Motivate, counsel, and evaluate team members, encouraging engagement and accountability

Assist in managing rosters, breaks, and labor allocation to meet business demand

Maintain accurate records of attendance, overtime, and leave requests

Promote teamwork, fairness, and career development within the department

Identify procedural deviations and implement corrective training measures

Support refresher training to maintain service quality and compliance standards

Foster a positive work environment where team members feel valued and supported

Monitor grooming and conduct to ensure alignment with company standards

Maintain open and effective communication across all levels of the team

Assist in managing daily operations of the Main Floor Table Games area

Ensure compliance with company policies, procedures, and government regulations

Maintain the integrity of games, equipment, and playing cards

Support table opening decisions and labor allocation based on guest volume

Ensure Gaming Team Members adhere to operational and regulatory standards

Respond to guest inquiries, disputes, and complaints professionally and promptly

Escalate unresolved issues and suspicious activities to the Gaming Manager

Coordinate with other departments to enhance guest experience and operational efficiency

Monitor table game equipment and report maintenance needs

Ensure accurate handling of the Card Track System (CTS) in coordination with the Card Room

Assist in maintaining secure inventory of playing cards and dice

Prepare operational reports and updates for the Gaming Manager

Support special projects and initiatives as assigned by the Gaming Manager

Report daily progress to the Director of Table Games

Monitor industry, market trends, and recommend adjustments to work practices, services, and team member wage levels

Interact professionally and positively with department and company team members, management, and contractors

Attend department and inter-department meetings and share relevant information

Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communication

Adherent to company policies and procedures and comply with the Code of Conduct

Remain well-mannered and well-groomed as per department and company standards

Follow health and safety standards and strive for continuous improvement to avoid hazards

Participate in the company's sustainability and recycling initiatives

The ideal candidate for this position will have the following experience and qualifications:

Minimum of 3 years' experience in table games or gaming operations

Supervisory experience and familiarity with Card Track System (CTS) are an advantage

Proficient in MS Office and gaming operations systems

Strong leadership, communication, and interpersonal skills

Reliable, confident, and professional demeanor

High attention to detail and strong observational skills

Team-oriented and adaptable in a fast-paced environment

Able to adapt to varying work schedules in a 24-hour operational setting, including weekends, holidays, and shift work

Able to work in a smoking environment

We offer an attractive salary, paid in Dirhams (AED), the local currency of