Enrollment Counselor

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Enrollment Counselor (Lima, Peru)

2 days ago Requisition ID: 1323

Salary Range: PEN80,000.00 To PEN85,000.00 Annually

• Salary: 80-85k SOL Annually; 5,333 – 5,666 SOL Monthly
• Benefits: Opportunity to join group health care plan; Support for professional development; Enjoy flexible work arrangements and an appreciation for work/life balance.
• Location:Lima, Peru (work-from-home)
• Reports to: Manager, Student Engagement, based in USA

Position Overview

Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?

Are you passionate about making international education a reality for all students?

Are you ready to bring your unique skills to a mission-driven organization?

If so, we would love to welcome you to our global community

IFSA is seeking an Enrollment Counselor to directly contribute to IFSA’s commitments around Inclusive Excellence and Intercultural Agility by supporting all students from the time they first express interest in studying abroad until they are welcomed by our international staff in their host country. You will serve as an expert on a program portfolio, working with students, their families, domestic and international partner universities, and IFSA colleagues to ensure that students are well-resourced and prepared for their IFSA experience abroad. The Enrollment Counselors are inclusive, responsive and service oriented as they work directly with students, families, U.S. advisors, overseas universities and staff. Incumbents in this position have an enrollment mindset, track student and university trends domestically and abroad, and report and make recommendations related to their program portfolio to achieve and exceed enrollment targets. You will also support students with the logistical, academic, and personal preparation required for a successful study abroad experience.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. We believe that a global learning experience is an essential part of a student’s learning journey. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 18 countries and 48 cities around the globe. Our commitments to inclusive excellence , intercultural agility , individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

In this position, your responsibilities would include:

• Maintain program information and resources and manage application processes for an assigned program portfolio.
• Advise students on matters impacting enrollment decisions such as: location, program choice, program features, course selection, transfer credit.
• Respond to inquiries from students, families, institutional partners, and IFSA colleagues.
• Coach students through the pre-arrival process, including special needs, visa processes, travel logistics, academics, housing, health and safety, and cultural transitions, ensuring students are well-resourced and prepared to begin their IFSA experience abroad.
• Maintain accurate and complete student records, ensuring data integritywithin IFSA’s Salesforce system.Create and run reports on student records.
• Analyze data trendsbased on program portfolio, making recommendations for improvements to increase enrollment and ease of process for students.
• Handle complex enrollment processes like applications to host universities and course selection. Effectively communicate with colleagues across divisions and at host institutions to move students through the application process.
• Assist with the creation and revision of documents and collateral including email templates, application forms, handbooks, student advising resources and website content.Distribute scheduled communications to enrolled and prospective students.
• Operate within regional teams, flexing across portfolios when needed to ensure overall success of the Student Engagement division.
• Help to oversee Student Engagement interns, delegating effectively to ensure timely student support. Communicate with sending universities to support program approv