Manager, Lifecycle Time

Introduction

We are looking for a Manager, Time & Attendance to own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team.

Reporting to the Senior Manager of Lifecycle Operations Time & Attendance, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

Job Description

• People & Team Leadership: Guide, coach, and develop direct reports to build a high-performing T&A team.
• Culture: Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management: Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Team Growth: Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Complex Case Resolution (ER Scope): Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross-Functional Partnership: Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows and standard operating procedures (SOPs).
• Process Optimization: Improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Service Delivery: Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation: Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution: Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement: Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote's data handling and compliance guidelines.

What you bring

This role requires a blend of hands-on people management, deep international HR operations knowledge, and specialized expertise in the legal and employee relations complexities of Time & Attendance (T&A).

• Management & Coaching: You have hands-on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
• International HR Ops: You have a proven track record of experience in HR Operations across multiple countries.
• T&A & Compliance Expertise: You possess deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
• Jurisdictional Focus: You have a deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
• Environment: Experience working in a fast-paced, international, scale‑up environment.
• Service & Drive: Passionate about accomplishing goals, you are comfortable working in a service level environment (SLAs/KPIs), with an emphasis on continuous improvement and customer satisfaction.
• Technical Acumen: You’re tech‑savvy and have experience working with a variety of digital tools, with an eye toward process opt