Senior Claims Consultant

As a Technical Motor Claims consultant, you will be dealing predominantly with claims where there is a level of complexity, non-disclosure, policy exclusions and where conditions of cover have not been met so require further review. Position Accountabilities Managing a portfolio of complicated or unusual motor claims files. End to end management of a portfolio of complex, high value and sensitive claims. Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination. Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life. Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of stakeholders. Identifying and raising potential risks or compliance issues to Management Perform detailed review of retained claims and complete a Day-1 review of all claims. Stay up to date on regulatory changed in the insurance industry that is relevant. Assist TMC Team Leader and/or Head of Fraud & Claims investigations with additional projects or tasks where required. What experience you’ll bring Investigation experience highly desirable Demonstrated insurance claims knowledge Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence. Broad ability to drive for results, focus on outcomes and well-developed negotiation skills. Demonstrated ability to effectively engage, influence and develop others Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment Location North Lakes - This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. Kawana - This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you. Options for extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements. Paid parental leave - We support our new parents with paid parental leave and other benefits. Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses. Employee discount - You’ll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. Auto & General values Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr