Giggle | Kre67
hace 3 semanas
KRE67: Vice President, Ewallet And Payment Operations: Kuala Lumpur
At Lazada, we want to make a positive impact by accelerating the progress of Southeast Asia through commerce and technology. As a part of the Alibaba family, we believe in empowering all aspiring entrepreneurs by making it easy to do business anywhere. Our ecosystem of brands, sellers, and customers in the region aims to transform the way businesses run so our customers lead better lives. We believe we can better achieve that with a great team. If you are bold and can be your authentic self, let's explore ways of shaping the future together.
Reporting to: Head of Payment and Wallet
Key tasks and responsibilities:
- Responsible for managing all Wallet (eMoney) related services in Lazada, which includes creating acquisition and retention strategies for online and offline payment channels, managing daily payment operations, and improving customer experience during the payment process.
- Collaborate closely with Regional and country payments teams to support payment strategy and optimize online payment performance in Lazada.
- Work with external strategic partners to build and expand business cases to grow Lazada Business and online payment penetration.
- Collaborate with Lazada's internal stakeholders such as the eCommerce and payment product teams (cart, order, and payment page) to ensure optimization of customer experience and payment success rate.
- Partner with commercial categories, User Growth, and any relevant departments in Lazada for the growth of platform sellers and buyers.
- Lead and groom team members as a People Manager.
Job Requirements:
- 5+ years of experience in relevant sectors (payment, banking, tech, eCommerce, management consulting, or corporate strategy) with experience in digital payments, product marketing, program management, or related functions.
- Graduate from a local or foreign university; an MBA or degree in Business or Marketing would be an advantage.
- Strong analytical skills, execution mindset, and great attention to detail.
- Demonstrated ability to engage, influence, and align individuals of varying levels of seniority and tenure, internally and externally.
- Comfortable working with both local and globally dispersed colleagues.
- Must be comfortable dealing with ambiguity and using sound judgment in critical business decision-making.
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers' daily lives, and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada has been the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.
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