Representative, WFM Real Time Management
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Representative, WFM Real Time Management
Unilingual Job Description
- Distribución de horarios de agentes: asignar y ajustar los turnos de manera precisa y oportuna para garantizar la cobertura requerida.
- Correcciones intradía: ingresar excepciones en el sistema relacionadas con ausencias, permisos o cambios de último minuto.
- Monitoreo de volumen de llamadas: vigilar el tráfico entrante para detectar variaciones inusuales y ajustar la dotación de personal.
- Detección y escalamiento de incidencias: reconocer problemas de programación o disponibilidad y escalar a niveles superiores cuando sea necesario.
- Gestión de tickets de soporte: iniciar y coordinar tickets de problemas técnicos, asegurando su resolución oportuna.
- Elaboración de reportes: preparar informes estándar y ad hoc sobre la efectividad de la disponibilidad de agentes.
- Resolución de problemas de disponibilidad: intervenir cuando hay brechas en la cobertura, buscando soluciones rápidas para mantener el servicio.
Location: PER Lima - Marcos Farfan 3346, Independencia
Language Requirements: Time Type: Full time
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists and engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy and design with data and analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
-
Representative, WFM Real Time Management
Hace 6 días
lima metropolitana, lima, Perú cnx Jornada completa S/ 100,000 Por obraJob Title Representative, WFM Real Time Management - Unilingual Job Description Distribución de horarios de agentes: asignar y ajustar los turnos de manera precisa y oportuna para garantizar la cobertura requerida. Correcciones intradía: ingresar excepciones en el sistema relacionadas con ausencias, permisos o cambios de último minuto. Monitoreo de...
-
Sr. Representative, WFM Scheduling
Hace 4 días
Lima, Lima, Perú CNX Jornada completaJob Title: Sr. Representative, WFM Scheduling Job Description The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making...
-
Insurance Representative
Hace 1 día
lima metropolitana, lima, Perú Edge Jornada completa S/ 50,000 Por obra********If you live in a province outside of Lima, you must be willing and able to travel to Miraflores, Lima to collect your work equipment in person before your start date.******** Personal Lines Specialist Who We Are EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a...
-
Outside Sales Representative
Hace 13 horas
Lima Metropolitana, Lima, Perú IDI: Insulation Distributors Inc. Jornada completa EUR 233,133 - EUR 326,386 Por obraJoin to apply for the Outside Sales Representative role at IDI: Insulation Distributors Inc. Compensation: $66,000 - $92,400 + commission The Sales Representative is tasked with establishing IDI's presence in the market by identifying, closing, and retaining customers. This role involves consistently prospecting for new customers and building long-term...
-
Inside Sales Representative
Hace 13 horas
Lima Metropolitana, Lima, Perú Metricon Homes Jornada completa EUR 105,969 - EUR 141,292 Por obraMetricon Homes is a California-based builder specializing in fire-safe home construction and Accessory Dwelling Units (ADUs). We help homeowners and communities rebuild stronger using cold-formed steel structures and other advanced building materials. Position Overview We are looking for a motivated Inside Sales Representative to connect with homeowners,...
-
Customer Service Representative
Hace 2 días
Lima Metropolitana, Lima, Perú virtual-front-office Jornada completa EUR 102,000 - EUR 170,000 Por obraWho we are: third way health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a...
-
Sales Representative
Hace 13 horas
Lima Metropolitana, Lima, Perú GBS Group Jornada completa EUR 155,226 - EUR 206,968 Por obraOverview Employment Type: Full-time Independent Contractor Location: Remote - ANYWHERE IN LATAM Compensation: $45,000 - $60,000/year OTE (On-Target Earnings) Compensation Structure: Base Salary + Uncapped Commission This role requires availability to work Monday through Thursday from 9:00 AM to 6:00 PM EST, as well as 4 hours on Friday and 4 hours on...
-
Insurance Customer Service Representative
Hace 13 horas
Lima Metropolitana, Lima, Perú Edge Jornada completa EUR 56,000 - EUR 94,000 Por obra********If you live in a province outside of Lima, you must be willing and able to travel to Miraflores, Lima to collect your work equipment in person before your start date.******** Personal Lines Specialist Who We Are EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a...
-
Aftermarket Sales Representative
Hace 13 horas
Lima Metropolitana, Lima, Perú Crown Equipment Corporation Jornada completa EUR 176,678 - EUR 300,353 Por obra2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Crown Equipment Corporation provided pay range This range is provided by Crown Equipment Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50,000.00/yr -...
-
Senior Representative
Hace 13 horas
Lima Metropolitana, Lima, Perú WESCO Jornada completa EUR 45,000 - EUR 75,000 Por obraAs a Senior Representative - Outside Sales, you will be responsible for developing new prospects and interacting with assigned customers to increase sales and margin of the Company's products and/or services. You will participate in customer business planning to understand customer needs. Your primary focus will be face-to-face selling and account management...