Sales Retention Specialist

hace 2 días

perú, Perú Select Assistants A tiempo completo

Are you passionate about helping people, solving problems, and making a difference—all from the comfort of your home? Join us as a Sales Retention Specialist , where you’ll play a vital role in retaining and re-engaging customers by addressing cancellations and resolving concerns with empathy, professionalism, and culturally sensitive communication.

The Role

What You’ll Do

  • Phone-Based Sales and Service
  • Spend most of your day on the phone, building relationships with current and former customers.
  • Use strong sales and customer service skills to achieve retention and win-back goals.
  • Customer Retention
  • Handle inbound and outbound Spanish-language calls from customers considering cancellation.
  • Understand the reasons for cancellation and offer personalized solutions to retain their business.
  • Highlight the unique benefits and value of Wave Energy to prevent account closures.
  • Win-Back Campaigns
  • Proactively call former Spanish-speaking customers to reintroduce Wave Energy services.
  • Present competitive offers and promotions to encourage them to return.
  • Analyze trends in customer cancellations and refine win-back strategies for better results.
  • Customer Relationship Management
  • Build trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.
  • Ensure every interaction is professional, positive, and customer-focused.
  • Provide clear, accurate information about Wave Energy’s services, pricing, and policies.
  • Performance Metrics
  • Exceed retention and win-back goals by saving accounts and reactivating former customers.
  • Consistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.
  • Administrative Duties
  • Log all interactions and outcomes in the CRM system accurately and efficiently.
  • Share valuable feedback with management about trends in customer dissatisfaction and cancellations.
  • Collaborate with your team to improve retention and outreach strategies.

Ideal Profile

What You Bring to the Table

  • Fluency in Spanish and English : Exceptional communication skills in both languages (spoken and written).
  • Proven Sales and Customer Service Skills : A track record of achieving sales, retention, or customer service targets.
  • Strong Negotiation Skills : Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.
  • Excellent Listener : A knack for understanding customer concerns and addressing them effectively.
  • Experience Matters : Previous experience in customer service, sales retention, or a similar field.
  • Self-Motivated and Goal-Oriented : Thrives in a fast-paced, results-driven environment.

We’re looking for someone who can start as soon as possible If you’re ready to take on a meaningful, remote role with an innovative energy company, we want to hear from you.

Help Wave Energy build lasting relationships with its customers—one call at a time.

What's on Offer?

  • Work from Anywhere: Enjoy the flexibility of working from home while making a real difference.
  • Impactful Role: Be at the heart of customer satisfaction, retention, and loyalty.
  • Supportive Environment: Join a collaborative team that values your ideas and contributions.
#J-18808-Ljbffr

  • Sales Operations Specialist

    hace 3 días

    Perú, Perú Recruiter A tiempo completo

    Company OverviewOur client in Canada is a vibrant and dynamic organization looking for an energetic and experienced Sales Operations Associate to join their team. This role offers the opportunity to delve into the sales realm, collaborating closely with the sales department in a support role.

  • Client Acquisition Specialist

    hace 3 días

    Perú, Perú Recruiter A tiempo completo

    About the Role\The Client Acquisition Specialist will be responsible for prospecting potential new clients for IT services contracts. This involves actively calling prospects over the phone, using various lead generation methods to book appointments for senior executives.\Key Responsibilities:\\Plan and organize your day for maximum productivity in cold...

  • Network Planning Sales Specialist

    hace 1 día

    Perú, Perú Tbwa ChiatDay Inc A tiempo completo

    **Company Overview**Astranis is a leading organization pushing the boundaries of satellite technology, aiming to bridge the digital divide by connecting underserved communities worldwide. Our satellites weigh only 400 kg, operate from geostationary orbit (GEO), and utilize a proprietary software-defined radio payload, enabling them to connect over two...

  • Global Sales Compensation Specialist

    hace 1 día

    perú, Perú Tbwa ChiatDay Inc A tiempo completo

    OverviewRemote is revolutionizing global employment by solving the biggest challenges faced by remote organizations. We provide a platform for businesses to employ anyone, anywhere, while handling payroll, benefits, taxes, and compliance.Our mission is to make it possible for businesses to hire a global team by providing a seamless experience. Check out our...

  • Sales Commission Optimization Specialist

    hace 12 horas

    Perú, Perú Tbwa ChiatDay Inc A tiempo completo

    Position Overview">">Join us as a Remote Compensation Strategist and contribute to shaping our sales compensation strategy. As a member of the Revenue Operations and Acceleration team, you'll collaborate with cross-functional teams to design and implement compensation plans that drive revenue growth and ensure fair pay for all employees.">Key...

  • Virtual Support Specialist

    hace 3 días

    Perú, Perú Conciergeelite A tiempo completo

    **About Us**">We are a leading provider of virtual support services for medical and veterinary clinics. Our team excels in customer service, sales, and administrative support, with expertise spanning veterinary and medical fields.**Position Overview**">We are seeking an independent, results-driven Virtual Support Specialist to join our dynamic team. As a...

  • PPC Specialist

    hace 2 días

    perú, Perú 24hours Group A tiempo completo

    We are seeking a highly skilled and experienced PPC Specialist to join our marketing team. The ideal candidate will be responsible for managing and optimizing our advertising campaigns on Google Ads, Facebook Ads, Apple Ads, Bing Ads, LinkedIn Ads, Twitter Ads, Tiktok Ads, and Instagram Ads. Responsibilities Develop and execute PPC campaigns across various...

  • Trade Finance Solutions Specialist

    hace 2 días

    perú, Perú Euro Exim Bank A tiempo completo

    About the RoleEuro Exim Bank, an award-winning international trade finance institution, seeks a self-motivated professional to sell trade finance services to exporters and importers worldwide.If you are passionate about sales and possess outstanding selling skills, this role could be an excellent opportunity for you.Main Features:This is a freelance-based...

  • Business Development Specialist

    hace 2 días

    perú, Perú GSP Services A tiempo completo

    GSP Services, a pioneer in IoT/Helium/Hotspot/Blockchain support, offers high-touch operational support for fast-moving tech companies. Leveraging expertise developed from traditional B2B consulting models, our flexible and adaptable solution breaks rigid customer support norms.The RoleYou will identify potential customers through various means (social...

  • Asset Management Specialist

    hace 12 horas

    perú, Perú Surpplax Asset Management A tiempo completo

    ResponsibilitiesThe ideal candidate will have a proven track record in selling excess and/or surplus assets in the oil & gas sector, particularly in sales and supply chain areas in Spanish-speaking countries in the Americas.Responsibilities include:Driving market share growth and optimizing revenue streams.Ensuring high levels of client satisfaction within...

  • Senior Oil and Gas Business Development Specialist

    hace 1 día

    perú, Perú Surpplax Asset Management A tiempo completo

    At Surpplax Asset Management, we seek a results-driven professional to fill the role of Oil and Gas Account Manager. This position requires a proactive approach to initiate and cultivate valuable connections with our clients.The ideal candidate will have a proven track record in selling excess and/or surplus assets in the oil & gas sector, particularly in...

  • Salesforce CRM Specialist

    hace 12 horas

    perú, Perú Devsu A tiempo completo

    Job SummaryAs a Salesforce Voice Developer at Devsu, you will be responsible for designing and implementing voice-enabled CRM systems to enhance customer engagement and improve sales performance. If you have expertise in Salesforce development and a passion for delivering innovative solutions, we encourage you to apply.Key ResponsibilitiesDesign and develop...

  • Extreme Sports Planning Specialist

    hace 3 días

    Perú, Perú Believe Travel A tiempo completo

    **Overview**As an Extreme Sports Adventure Planner, you'll have the opportunity to turn your passion into a rewarding career. With Believe Travel, you'll be part of a team that shares your enthusiasm for extreme sports and delivering exceptional customer experiences.This role is perfect for adventurous individuals who thrive in fast-paced environments and...