Reservations Coordinator

Application Close Date: 13th of April, 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we're proud to be a certified B Corp with more than 1000 small group trips in over 120 countries.

The world needs more Intrepid people:

The Reservations Coordinator is responsible for efficiently managing and processing reservations with accuracy to ensure a seamless client experience. This role includes coordinating bookings for accommodations, transportation, and activities while fostering strong relationships with suppliers and internal teams. The ideal candidate has exceptional attention to detail, strong organizational skills, and the ability to perform well under pressure.

This is a full-time permanent position that will operate on a hybrid basis out of our office in Lima, Peru. To provide the best experience to our customers, this role would operate out of our office with some work-from-home days.

Some of the experience you'll bring with you may include:

• Minimum 2 years of experience in reservations or operations within the travel and tourism industry.
• Strong knowledge of reservation systems and supplier confirmations.
• Experience in handling customer inquiries and ensuring accurate bookings.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Fluency in Spanish and English (written and spoken).
• Proactive approach to problem-solving and process improvements.
• Strong time management skills to meet tight deadlines.

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year.
• A free Intrepid trip every year, plus generous discounts for families and close friends.
• 5 extra days of leave a year for use on Intrepid trips.
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs.
• 20 hours of volunteer leave every year to use on causes most important to you.
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family.

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words; they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid, ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need; we will then be in touch to support your application.