Customer Service
Overview
Customer Service Representative (Healthcare Sector)
Location: San Isidro, Lima (On-site - Av. Juan de Arona)
Experience Level: Entry Level / Hyper Junior
Language Requirement: Advanced English (9.0 - 10.0 / Full Fluency)
Responsibilities
- Serve as the first line of support for an innovative digital health solution in the U.S. market.
- Ensure customer satisfaction by responding to inquiries, resolving technical issues, and providing accurate information in a fast-paced environment.
Key Responsibilities
- Manage customer inquiries across multiple channels: incoming calls, emails, web forms, and chat.
- Handle and de-escalate situations with dissatisfied customers empathetically, offering effective solutions and escalating complex cases as needed.
- Maintain accurate records of interactions in the system and collaborate with the team to enhance service standards.
- Ensure the security and privacy of sensitive consumer information in compliance with international regulations.
Candidate Profile (Skills and Requirements)
- Education: Completed university or technical studies.
- Experience: Minimum 1 year in customer service roles, preferably in healthcare sector.
- Language Skills: Exceptional command of English and Spanish (written and spoken) with the ability to hold fluent and technical conversations.
- Technical Skills: Proficient in Microsoft Windows, web navigation, and typing speed.
- Soft Skills: Strong analytical skills, problem-solving ability, and empathy to manage sensitive situations.
- Others: Willingness to complete background checks (educational, work, and criminal).
Offer Details
- Monthly Salary: S/. 3,200 soles.
- Work Schedule: Full time.
- Operational Hours: Monday to Sunday, with 2 rotating non-consecutive rest days.
- Time Window: 1:00 PM to 10:00 PM EST (subject to client requirements or daylight saving changes).
- Special Availability: Operation runs 24/7/365, work includes Peruvian and U.S. holidays.
- Modality: 100% on-site at offices in San Isidro.
Why Join This Team?
- Ideal for candidates seeking stability in a strong and growing industry of health technology (HealthTech).
- Work in a professional bilingual environment that fosters communication skills improvement and professional development in a high-impact international account.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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