Head of Operations

hace 3 semanas

Arequipa, Provincia de Arequipa, Perú Scale Up Recruiting Partners A tiempo completo

Hi there We are Scale Up and our client is looking for a Head of Operations

About the Company

Our client is an innovative operator of unattended retail stores in the United States. Based in Dallas, Texas, the company has a presence across many geographies and is rapidly expanding. The company was co-founded by:

  • A multi-time entrepreneur with multiple successful startups and an exit to one of the 5 largest private equity funds under his belt;
  • An investor with experience at a top US investment bank and multiple well-known middle market private equity firms.

About the Position

Join our client's company and play a pivotal leadership role in our rapid growth by ensuring seamless operations and successful new market launches. As our Director of Operations, you'll be at the forefront of empowering our team, enhancing our systems, solving problems, and forging key stakeholder relationships. Your leadership will directly drive our strategic objectives, fostering excellence across our operations, which is critical to establishing as the leader in our sector. Reporting directly to the owners, you will maintain active communication, ensuring alignment and excellence in all we do.

Responsibilities:

  1. Team Management:
    • Oversee a team of 4-5 internal operations staff and contractors. Provide regular feedback, conduct one-on-ones, and foster team growth.
  2. Operations Management:
    • Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
    • Actively monitor market problems (e.g. wi-fi outages, kiosk problems, equipment repairs, etc) and ensure that the Operations team quickly solves them. Intervene on higher-level problems or those without a clear SOP.
    • Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
    • Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
  3. New Market Openings:
    • Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
    • Ensure that we and our team are 100% ready for new market openings.
    • Be the point of contact for the installation team as questions arise day of.
  4. Client Success & Client Expansion:
    • Find ways to creatively increase revenue and profits.
    • Proactively ensure that our client creates fantastic relationships with its clients (large property managers and owners).
    • Help expand into other target properties in the client portfolio.
    • Reply quickly and appropriately to any client inquiries or issues that they have.
    • Join business development meetings as the company's operations leader.
  5. Merchandiser Success:
    • Screen and/or interview potential merchandisers.
    • Ensure satisfaction of merchandisers through frequent 1-on-1s.
    • Coach merchandisers to work faster and more effectively.
    • Develop and maintain training materials for merchandisers.

Qualifications, Skills and Key Competencies:

  • Experience: 5+ years in operations management, ideally in a startup or small business environment. Experience working with remote teams across multiple time zones and countries is a plus.
  • Startup Mindset: Demonstrated ability to thrive in agile, fast-paced environments where multitasking and problem-solving are key. Experience in large corporate settings is not ideal for this role.
  • Tech Savvy: Comfortable with technology, multiple tools and systems, fast on computers, and adept at managing complex workflows.
  • Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
  • Strong sense of ownership and accountability: In our small company, you will be the decision-maker and directly responsible for outcomes.
  • High motivation: A commitment to working hard. We work hard to achieve big goals here.
  • Excellent interpersonal skills: With a passion for mentoring and improving team performance.

Benefits:

  • Opportunity for large bonuses for high performers.
  • Holidays/PTO: We want you to enjoy time with your family and friends. We're a small company, and don't have specific rules on this, so this is up for discussion.

If this opportunity sounds good to you, send us your resume


#J-18808-Ljbffr

  • Head Of Office Management

    hace 2 semanas

    Arequipa, Provincia de Arequipa, Perú Agoda A tiempo completo

    Head of Office ManagementJob Overview:We are seeking a highly motivated and organized individual to join our team as the Head of Administration in our Dubai office.As the Head of Administration, you will be responsible for overseeing the administrative operations of our Dubai office.Responsibilities:Manage office activities and ensure operational...

  • Head of Recruitment Operations

    hace 7 días

    Arequipa, Provincia de Arequipa, Perú BairesDev A tiempo completo

    Job DescriptionAs a Head of Talent Acquisition, you will be responsible for defining and executing our talent search strategy, planning alternative recruitment scenarios, and designing effective search practices and selection processes.You will collaborate closely with leaders and managers to identify key performance indicators (KPIs) and develop strategies...

  • Head of Office Management

    hace 4 semanas

    Arequipa, Provincia de Arequipa, Perú Agoda A tiempo completo

    Head of Office ManagementJob Overview:We are seeking a highly motivated and organized individual to join our team as the Head of Administration in our Dubai office. As the Head of Administration, you will be responsible for overseeing the administrative operations of our Dubai office.Responsibilities:Manage office activities and ensure operational...

  • Head Of Talent Acquisition

    hace 1 día

    Arequipa, Provincia de Arequipa, Perú Bairesdev A tiempo completo

    Head of Talent Acquisition - Remote WorkWho We are: BairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best...

  • Head of Talent Acquisition

    hace 7 días

    Arequipa, Provincia de Arequipa, Perú BairesDev A tiempo completo

    Head of Talent Acquisition - Remote WorkWho We are: BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best...

  • Director of Operations and Strategic Planning

    hace 2 semanas

    Arequipa, Provincia de Arequipa, Perú Vacancies A tiempo completo

    About VacanciesVacancies is a non-profit organization committed to making a positive impact on local communities. We are currently seeking a highly skilled and experienced Director of Operations and Strategic Planning to lead our team in Peru and Germany.Job DescriptionAs our Director of Operations and Strategic Planning, you will be responsible for...

  • Senior Mining Operations Supervisor

    hace 4 días

    Arequipa, Provincia de Arequipa, Perú Mineros Del Norte A tiempo completo

    About the RoleWe are seeking a highly skilled Supervisor De Operaciones Mineras to join our team at Mineros Del Norte. As a key member of our operations team, you will be responsible for leading a team of mining operations staff to ensure safe and efficient extraction of minerals.Key Responsibilities:Lead a team of mining operations staff to ensure safe and...

  • Chief Operations Officer

    hace 2 semanas

    Arequipa, Provincia de Arequipa, Perú Agoda A tiempo completo

    **Job Overview**: Agoda is seeking a highly motivated and organized individual to join our team as the Head of Administration in our Dubai office.We are looking for a confident individual who can handle challenges with professionalism, and has a proactive approach with a willingness to take on new tasks and responsibilities. The ideal candidate will have...

  • Solar Farm Operations Technician

    hace 5 días

    Arequipa, Provincia de Arequipa, Perú Zelestra A tiempo completo

    **Job Description:**We are seeking a highly motivated and experienced Renewable Energy Maintenance Specialist to join our team at the San Martin Photovoltaic Plant in Perú.The successful candidate will have a strong background in electrical, electronic, or mechanical engineering and a minimum of 2 years of experience in operations and maintenance,...

  • Mining Operations Management Role

    hace 4 días

    Arequipa, Provincia de Arequipa, Perú Mineros Del Norte A tiempo completo

    Job DescriptionThe Supervisor De Operaciones Mineras will be responsible for leading a team of mining operations staff to ensure safe and efficient extraction of minerals. This involves maintaining high standards of quality control and adherence to regulatory requirements, as well as analyzing data to optimize mining processes and improve overall...

  • Operations Lead

    hace 4 semanas

    Arequipa, Provincia de Arequipa, Perú BairesDev A tiempo completo

    Operations LeadJob DescriptionAs an Operations Lead, you will supervise the interface of projects with equipment, technologies, and interfaces in collaboration with Project Managers.You will lead geographically distributed teams and develop and deploy initiatives by influence.A successful candidate will have extensive knowledge in program management,...

  • Head of Talent Sourcing

    hace 5 días

    Arequipa, Provincia de Arequipa, Perú Scotiabank A tiempo completo

    About the OpportunityWe are seeking an exceptional leader to drive our talent acquisition efforts forward.As Talent Acquisition Specialist, you will be responsible for creating and executing a strategic plan to attract top IT talent.Key responsibilities include:Defining and implementing effective recruitment processes.Managing productivity and quality of...

  • Renewable Energy Operations Manager

    hace 1 semana

    Arequipa, Provincia de Arequipa, Perú Zelestra A tiempo completo

    At Zelestra, we are committed to driving the transition to a carbon-free tomorrow.We are seeking an experienced Senior Solar Plant Operator to join our team at the San Martin Photovoltaic Plant in La Joya, Perú. The ideal candidate will have a strong background in operations and maintenance, with a focus on production optimization and compliance with safety...

  • Senior Drilling Operations Specialist

    hace 1 semana

    Arequipa, Provincia de Arequipa, Perú Energy Job Search A tiempo completo

    About the JobWe are seeking an experienced professional to provide on-site supervision of the Directional Drilling (DD) process. The successful candidate will be responsible for projecting well paths to predetermined target coordinates, ensuring accurate assembly and operation of Bottom Hole Assembly (BHA), and assisting in provision of advice and analysis...

  • Marketing Operations Lead

    hace 6 días

    Arequipa, Provincia de Arequipa, Perú BairesDev A tiempo completo

    About UsWe are BairesDev, a pioneering marketing system that helps startups thrive in today's competitive landscape. Our mission is to empower entrepreneurs with innovative marketing solutions that drive growth and success. As a Marketing Operations Lead, you will play a vital role in shaping our campaigns and driving results.Campaign ResponsibilitiesYou...

  • Regional Head of Human Resources

    hace 5 días

    Arequipa, Provincia de Arequipa, Perú Thomson Reuters A tiempo completo

    The Executive of eCommerce and Digital sits at the intersection between Marriott International's eCommerce, marketing, and global distribution strategies. This role helps a group of properties in a region (or cluster) effectively pull through the sales, marketing, and customer engagement activities that help drive awareness and profitability at the property...

  • Director of People Operations

    hace 5 días

    Arequipa, Provincia de Arequipa, Perú Thomson Reuters A tiempo completo

    This role will work on behalf of properties to increase revenue, grow market share and create a compelling experience that steers customers towards booking on our direct online channels. The Manager of eCommerce and Digital partners hand in hand with their colleagues in the cluster marketing team to engage current and would-be customers with targeted...

  • Regional Head of HR – CEMA

    hace 5 días

    Arequipa, Provincia de Arequipa, Perú Thomson Reuters A tiempo completo

    The Executive of eCommerce and Digital sits at the intersection between Marriott International's eCommerce, marketing, and global distribution strategies. This role helps a group of properties in a region (or cluster) effectively pull through the sales, marketing, and customer engagement activities that help drive awareness and profitability at the property...

  • Regional Head of HR – CEMA

    hace 5 días

    Arequipa, Provincia de Arequipa, Perú Thomson Reuters A tiempo completo

    The Executive of eCommerce and Digital sits at the intersection between Marriott International's eCommerce, marketing, and global distribution strategies. This role helps a group of properties in a region (or cluster) effectively pull through the sales, marketing, and customer engagement activities that help drive awareness and profitability at the property...

  • Operations Mining Team Lead

    hace 4 días

    Arequipa, Provincia de Arequipa, Perú Mineros Del Norte A tiempo completo

    About Mineros Del NorteMineros Del Norte is a leading mining company dedicated to extracting valuable resources from the earth.We are seeking a highly skilled Supervisor De Operaciones Mineras to join our team and contribute to our mission of excellence in mining operations.Key Responsibilities:Lead a team of mining operations staff to ensure safe and...