Service Desk N1 Analyst – IT Support | ASAP Availability | English Required

We are NTT DATA, one of the world’s leading IT services companies, with more than 140,000 professionals operating in over 50 countries. We provide business solutions, strategy, technology application development and maintenance, and outsourcing services.

You are one step away from becoming a Digital Lover. We invite you to join our team

English: Intermediate level or higher – MANDATORY

What will you do?

Provide Level 1 technical support to end users.

Register, categorize, prioritize, and track incidents and requests using ITSM tools.

Troubleshoot Windows 10/11 and Microsoft 365 issues (Outlook, Teams, OneDrive, Office).

Provide basic Active Directory / Entra ID support, including password resets and account unlocking.

Troubleshoot VPN, Wi-Fi, connectivity, and peripheral issues.

Document solutions and escalated incidents to N2/N3 teams when necessary.

Manage tickets according to established SLAs and priorities.

What are we looking for?

Previous experience in Service Desk, Help Desk, or IT Support.

Experience with ITSM/ticketing tools such as ServiceNow, Jira, Remedy, EasyVista, or similar.

Knowledge of Windows 10/11 and Microsoft 365.

Basic knowledge of Active Directory / Entra ID.

Understanding of ITIL, incident management, and service requests.

Strong communication and customer-service skills.

Intermediate English or higher – mandatory.

Nice to have: ITIL 4 Foundation and ServiceNow experience.

Permanent employment contract from day one.

EPS private health insurance and oncology insurance covered 100%.

Additional days off beyond annual vacation.

Excellent opportunities for professional growth and career development within a leading IT consulting company.

Opportunity to work on large-scale projects for local and international clients.

Training and certification opportunities.

NTT DATA is an inclusive environment where every voice is heard and every story is valued. Our recruitment and selection process focuses on identifying talent without discrimination or bias related to gender, sex, sexual orientation, or other personal characteristics.