Cust Relationship Supv

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Account Support Analyst

LOCATION: Peru (office base)

GRADE: 10

Sumary of this Position:
In this role, One NCR is about giving customers one NCR point of contact from the time they report an incident until it's resolved, managing all aspects of NCR Services delivery to the client. Providing analysis and actions leading to improved customer satisfaction, improved service fidelity and profitability. You must have a thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics that are used to resolve customer situations. Must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices. Actively assess the customers environment and proactively identify actions for continuous improvements.

Daily Work Tasks:

- Point of contact with the customer for attending their special requeriments, escalations, etc, which have to be manage within NCR.
- Customer’s escalations management with the internal areas such as Logistics, Field Services, Sales, Field Support Center, etc.
- Validate, follow-up and mitigate indicators on SLA according to the customer’s contract.
- Entitlement: register and update equipments/sites/coverage which must be contractual within NCR systems for the service execution.
- Prepare and analysis reports for the customer to understand improvement opportunities on the service. Present result to customers on service performance.

**Requirements**:
- Bacharol Degreed Administration / Industrial Engineering or have 3 years of experience in Customer Service Management
- Experience in Customer Service
- English level: Intermediate
- Experience Advance level in MS Office: MS Word, MS Excel, MS Power Point

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.