Support Trainer
hace 4 meses
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Support Trainer who is ready to join our mission in creating a #CyberFit future
In this role, you will be supporting new hires' onboarding, preparing and delivering trainings for in-house support employees and Service Providers and participating in side projects of support training team.
**WHAT YOU'LL DO**
- Manage full onboarding cycle: deliver trainings, recaps, checkpoints and verify training labs;
- Prepare and deliver trainings on request from support management team;
- Deliver high-quality training sessions for Service Providers on demand;
- Update existing training materials according to the most recent products changes;
- Work on internal training team's projects;
- Perform individual assignments from training team's manager;
**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- 2 + years of experience in a customer service (Support Engineer or Support Trainer);
- Self time management and ability to switch between multiple tasks in accordance with deadlines;
- Excellent communicating and presenting skills and ability to explain complicated materials in a clear and comprehensive manner;
- Ability to work independently and in cooperation with team members;
- Ability to solve problems and independently deal with issues that arise when working on personal assignments;
- Microsoft PowerPoint - experienced user level;
- Administrator-level technical expertise in Windows and Linux, Networking, Virtualization;
- Excellent verbal and written English skills;
**Would be considered plus if you have**
- Knowledge of Acronis solutions for Service Providers;
- Second fluent language;
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
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