Service Team Lead Bmw

hace 3 meses


Lima, Perú Inchcape A tiempo completo

**Service Team Lead BMW - Mini**

Hoy nuestra Gerencia de **Premium Automotive** se encuentra en la búsqueda de su próximo/a **Service Team Lead BMW - Mini** quien tendrá la misión de supervisar, coordinar y organizar los equipos de servicio de la sede de San Isidro y el departamento de B&P Surquillo de las marcas BMW y Mini.

**Dentro de las principales funciones a realizar se encuentran**:

- Supervisar las operaciones del área de B&P y Servicio de las marcas BMW y Mini, tomando las decisiones adecuadas para el correcto flujo de los procesos.
- Controlar el paso vehicular de B&P y servicio, siendo garante de que las salidas cumplan con los estándares de calidad de BMW/Mini.
- Prestar soporte a los asesores de servicio con los casos de B&P y Servicio de las sedes para las marcas de BMW/Mini.
- Controlar la satisfacción de los clientes de BMW/Mini cuidando siempre los indicadores del NPS.
- Supervisar la gestión de los asesores de servicio con ordenes no mayores a 90 días en W y en B de ambas sedes.
- Impulsar el cumplimiento de metas mensuales en ventas y en utilidad.
- Establecer negociaciones con proveedores y compañias de seguros que garanticen mantener buenas relaciones comerciales.
- Manejo de herramientas digitales y portales de fábrica, compañías de seguros, entre otros.
- Otras funciones delegadas por la gerencia de Postventa.

Haremos **Match **si cumples con los siguientes **Requisitos**:

- Formación universitaria concluida en Administración, Ingeniería Industrial y/o carreras afines.
- Experiência de 3 a 5 años en el área de Post Venta, como Jefe/a de Servicios y/o realizando funciones afines a la posición (Indispensable).
- Conocimientos en mecánica automotriz (Indispensable).
- Manejo de indicadores, medición y definición de procesos.
- Manejo de Office a nível intermedio.
- Disponibilidad para trasladarse entre sedes (P&P y BMW San Isidro).

**Información de la Vacante**:

- **Líder Directo**: Aftersales & Commercial Submanager
- **Lugar de Trabajo**: San Isidro /Surquillo, Lima, Perú.
- **Modalidad**:Presencial.
- **Fecha fin de postulación**: 01.10.2024

En Inchcape Americas, nos dedicamos a construir un lugar de trabajo diverso, inclusivo y auténtico. Inchcape es para todos y todas. Si te entusiasma este rol y compartes nuestros valores de entregar grandes experiências a través de un pensamiento innovador y trabajando mejor juntos; te invitamos a postular.

Apoyamos la diversidad y la inclusión en todas sus formas, sin discriminar por edad, género, orientación sexual, nacionalidad, religión y discapacidad.


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