Service Delivery Manager

hace 3 semanas


Lima, Perú Vertical Hunter A tiempo completo

Para. nuestro cliente, Contact center con presencia en más de 45 países con más de 82.000 empleados a nível mundial, que entrega un servicio de atención al cliente en nombre de algunas de las marcas más respetadas del mundo buscamos **SERVICE DELIVERY MANAGER (SDM) para Perú (Lima)**

**Como objetivo general**:
Liderar el proyecto, garantizando la calidad en el servicio y la rentabilidad para la compañía. Para ello, debe desarrollar acciones eficaces de gestión, planificación y control, velando por el cumplimiento óptimo de los acuerdos comerciales.

Reporta a Regional Delivery Manager

**Dentro de sus responsabilidades**:

- Impulsar a los colaboradores a mejorar
- Motivar y apoyar el rendimiento del equipo
- Propiciar el diálogo abierto y la cooperación (resolución de problemas)
- Obtener resultados en base a su liderazgo, toma de decisiones, responsabilidades y manejo de presión)
- Diseñar y comunicar al equipo los propósitos y estrategias
- Producir valor para el cliente
- Posibilitar entornos creativos
- Valorar el talento innovador y creativo
- Asumir criterios éticos y valores (confiable, integridad, equidad y objetividad)
- Asumir responsabilidad social
- Entre otros

**Buscamos**:
**Experiência**:

- 3-5 años Resp de servicio en el sector de Contact Center gestionando cuentas internacionales, Globales

**Soft skills**:

- Experiência en la gestión de equipos 500 aprox
- Habilidades Comunicativas y Presentaciones a Cliente

**Competencias técnicas**:

- Dominio de KPi’s de la Operación
- Capacidad analítica
- Gestión comercial
- Interpretación y explotación de una P&L
- Dimensionamiento del servicio
- Nível avanzado del paquete office

**Habilidades**:negociación, motivación, gestión de equipos y conflictos,

**Idioma: Inglés Nível C1 (excluyente)**

Tipo de puesto: Tiempo completo, Indefinido


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