Service Delivery Manager
hace 3 semanas
Para. nuestro cliente, Contact center con presencia en más de 45 países con más de 82.000 empleados a nível mundial, que entrega un servicio de atención al cliente en nombre de algunas de las marcas más respetadas del mundo buscamos **SERVICE DELIVERY MANAGER (SDM) para Perú (Lima)**
**Como objetivo general**:
Liderar el proyecto, garantizando la calidad en el servicio y la rentabilidad para la compañía. Para ello, debe desarrollar acciones eficaces de gestión, planificación y control, velando por el cumplimiento óptimo de los acuerdos comerciales.
Reporta a Regional Delivery Manager
**Dentro de sus responsabilidades**:
- Impulsar a los colaboradores a mejorar
- Motivar y apoyar el rendimiento del equipo
- Propiciar el diálogo abierto y la cooperación (resolución de problemas)
- Obtener resultados en base a su liderazgo, toma de decisiones, responsabilidades y manejo de presión)
- Diseñar y comunicar al equipo los propósitos y estrategias
- Producir valor para el cliente
- Posibilitar entornos creativos
- Valorar el talento innovador y creativo
- Asumir criterios éticos y valores (confiable, integridad, equidad y objetividad)
- Asumir responsabilidad social
- Entre otros
**Buscamos**:
**Experiência**:
- 3-5 años Resp de servicio en el sector de Contact Center gestionando cuentas internacionales, Globales
**Soft skills**:
- Experiência en la gestión de equipos 500 aprox
- Habilidades Comunicativas y Presentaciones a Cliente
**Competencias técnicas**:
- Dominio de KPi’s de la Operación
- Capacidad analítica
- Gestión comercial
- Interpretación y explotación de una P&L
- Dimensionamiento del servicio
- Nível avanzado del paquete office
**Habilidades**:negociación, motivación, gestión de equipos y conflictos,
**Idioma: Inglés Nível C1 (excluyente)**
Tipo de puesto: Tiempo completo, Indefinido
-
Field Service
hace 4 semanas
Lima, Perú Alfa Laval A tiempo completoWe are looking for a Field Service/Service Center Manager in Perú. Reporting to the Sales and Service Operations Manager in Perú, you will be responsible for providing overall management and direction for all technical service and operations activities of Alfa Laval in Perú. The position is responsible for leading the Field Service and Service Center...
-
Lima, Perú Prometeo Talent A tiempo completoAt **Prometeo Talent**, we help Startups and Hi-tech companies to build **strong and trustful teams**. We are an HR Consultancy Company and we believe in a recruitment process based on a **human approach**, an essential quality in order to achieve goals. We are recruitment specialists offering agile Human Resources solutions designed for the IT industry. At...
-
National Service Manager
hace 4 semanas
Lima, Perú Anton Paar Perú S.A.C. A tiempo completoAnton Paar will establish a new wholly-owned subsidiary in Lima, Perú starting on January 2024. Therefore, we are looking for someone to join our sales team as National Service Manager. The Service Manager will be responsible for leading the Service organization towards its business goals. **Aufgabenbereich**: - Manages a team of Service Engineers....
-
Agile Delivery Manager
hace 4 semanas
Lima, Perú Multiplica Talent A tiempo completoMultiplica Talent te está buscando! Somos una consultora especializada en talento digital. Si te apasiona la tecnología, siempre buscas aprender, mejorar tus habilidades. ¡Entonces eres el tipo de persona que estamos buscando! **Buscamos**: AGILE DELIVERY MANAGER **Funciones**: - Promover la formación de equipos estables, autogestionados y...
-
Service Planning
hace 4 semanas
Lima, Perú ABB A tiempo completo**Service Planning & Control Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Delivery Manager
hace 5 días
Lima, Perú Kyndryl Peru SRL A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Bakery Manager
hace 4 semanas
Lima, Perú LHR Arabia A tiempo completo**WOULD YOU LIKE TO WORK IN THE FASTEST GROWING SUPERMARKET CHAIN IN SAUDI ARABIA ?** The fastest - growing supermarkets chains in middle east is looking for a Bakery Manager. Our client is a company that promotes multicultural environment and has the challenge to grow with professionals from different countries, pushing towards a common vision: service and...
-
Planning Manager
hace 4 semanas
Lima, Perú Mace A tiempo completoThe Opportunity We are hiring an ambitious and forward-thinking planning manager to join our established and growing team in Lima. Your Responsibilities Will Include: - Reporting to the client’s Project Manager. - Facilitating the planning process for the project. - Supporting the client team in identifying, assessing, communicating and escalating...
-
Service Sales Specialist
hace 4 semanas
Lima, Perú ABB A tiempo completo**Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Sr Carriers Relationship Manager
hace 4 semanas
Lima, Perú Edgeuno A tiempo completoAt EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a **SR Carriers Relationship Manager** who shares...
-
Warehouse Service Engineer
hace 4 semanas
Lima, Perú Siemens Energy A tiempo completoExperienced Professional **Cómo será tu día** Serás responsable de ladisponibilidad y buen estado de todas las herramientas y equipos del ServiceCenter Lurínn utilizadas para los mantenimientos de turbinas en Perú y algunosservicios fuera del país. **Cuáles son tus responsabilidades**: - Responsable de elaborar un pronósticode utilización y de...
-
Community Manager
hace 5 días
Distrito de Lima, Perú IT DISTRIBUTION SA A tiempo completoEmpresa del rubro Tecnológico está en la búsqueda de un profesional para ocupar el puesto de COMMUNITY MANAGER. **REQUIREMENTS** - **Advanced or Intermediate English (required)** .Studies of Administration, Marketing, Advertising and/or related careers. - Good writing and spelling. - Experience in managing social networks (TikTok, Meta, Whatsapp...
-
Revenue Manager
hace 7 días
Lima, Perú Hilton A tiempo completoRevenue Manager A Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and...
-
Community Manager
hace 6 días
Lima, Perú Mavec Rental Service Eirl A tiempo completoNos encontramos en la búsqueda de un profesional Community Manager para cubrir las siguientes tareas: Funciones: - Elaborar grilla del plan de publicación de contenidos mensuales para medios digitales (Facebook, Instagram, Tiktok) de nuestros clientes. Redacción publicitaria para los copys de las publicaciones a realizar, segun el tipo de cliente. -...
-
Key Account Manager
hace 4 semanas
Lima, Perú BONNA SERVICE SAC A tiempo completo**POSICIÓN**: - **KEY ACCOUNT MANAGER** **Requisitos**: - Conocimiento de negocios e-comerce y fintech. - Experiência en el paquete de Google. - Habilidades en negociación. - Dominar un ingles avanzado. **DESCRIPCIÓN**: - Capacidad de buscar colaboradores, organizar proyectos, lograr metas y supervisar procesos legales. - Elaboración de Test app...
-
geologist-peru
hace 2 semanas
Lima, Callao Region, Perú SLB A tiempo completoThe Field Engineer Trainee is responsible for maintaining safe, efficient, and reliable PSD to Customers. The Field Engineer Trainee identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Ensure job deliverables are accurate and delivered on time.Execute service delivery to the...
-
Security Manager
hace 4 semanas
Lima, Perú Hilton A tiempo completoA Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures. **What will I be doing?** As a Security Manager, you are responsible for directing and coordinating the activities of security...
-
Revenue Manager
hace 7 días
Lima, Perú Hilton A tiempo completoA Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive...
-
Senior Product Manager
hace 5 días
Lima, Perú Encora A tiempo completoAs a Senior Technical Program Manager for Customer & Site integrations, you'll shepherd delivery of a new product purchase integration between multiple GoDaddy business units. You'll work closely with Agile product development teams (engineers, product managers, merchandisers and designers) to prioritize and coordinate the work required to deliver the...
-
Service Delivery Networking
hace 6 días
Lima, Perú ADEXUS PERU S.A A tiempo completoRequisitos: - Bachiller Universitario o Titulado Técnico en las carreras de Telecomunicaciones, Electrónica, Redes y Comunicaciones, Ingeniería de Sistemas o afines. - Contar con Certificación vigente en Cisco CCNA o CCNP. - Experiência comprobada de al menos 1 año en despliegue de soluciones de Comunicaciones, Redes inalámbricas, Data Center,...