Guest Experience Expert

hace 3 semanas

Lima, Perú Marriott International, Inc A tiempo completo

**Job Number** 23053542

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Lima Miraflores, Calle Schell No 400, Lima, Peru, Peru

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**GUEST EXPERIENCE EXPERT - FRONT DESK**

La posición se encargará de la atención directa a los clientes en recepción, poniéndole suma importancia a los estándares de servicio que nos caracteriza así como los upsells. Adicionalmente, en caso de requerirlo, colaborará con la atención al área de Alimentos y Bebidas.

**Requisitos**:

- Estudios técnicos o superiores en la especialidad de Administración Hotelera y Turismo.
- Conocimiento del Sistema Opera.
- Deseable experiência previa en Front Office.
- Excelente disposición de servicio al cliente.
- Horarios rotativos de acuerdo a operación
- Dominio de Inglés nível avanzado.
- De ser asociado interno, seis (6) meses mínimos en la posición actual y no tener acciones disciplinarias recientes

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

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