Client Servicing Agent

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**About Flipster**

Flipster
_(_flipster.xyz
_)_ is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

**As a Client Servicing Agent [English & Hindi Speaking] at Flipster**

**Responsibilities**:

- ** Handling user enquiries including**:

- Account registration and account management
- KYC related enquiries
- Promotion and Event related enquiries
- Wallet and Asset related enquiries
- ** Managing escalation and follow up of user enquiries with internal stakeholders**:

- ** Community management and providing support across multiple channels**

**Qualifications**:

- ** Business-level proficiency in both Hindi and English to liaise with Hindi-speaking stakeholders**:

- Prior experience working in a cryptocurrency exchange
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills

**Preferred**:

- Keen interest in cryptocurrency and blockchain technologies
- Experience with Zendesk, Slack, and Sumsub
- Community management or support experience
- Experience working at a high growth startup/tech company

**Hiring process**:

- CV submission
- 1st round interview
- 2nd round interview