Business Support Supervisor

hace 1 mes


Lima, Perú WTW A tiempo completo

Reunirse con los clientes que requieran soporte en la configuración y parametrización de las plataformas y/o aplicaciones disponibles.Interpretar y trasladar necesidades del cliente para el desarrollo y configuración de nuevas funcionalidades de las distintas plataformas o aplicativos según el proceso establecido por la PMO.- Hacer seguimiento a los requerimientos para que las áreas de Operaciones y de ITs, cumplan con los SLA comprometidos.
- Levantar las alertas por si alguna plataforma o algún tema de infraestructura está presentando alguna falla, para que el área de operaciones lo reporte formalmente según los conductos establecidos. (Service Central)
- Capacitar a los clientes en las plataformas y aplicativos. (Uso de plataformas, Aplicaciones de ofimática)
- Ir desarrollando la documentación faltante, manuales y actualizaciones según corresponda.
- Conocimientos y afinidad por plataformas tecnológicas de cara al cliente..
- Alta Orientación al cliente externo e interno.
- Deseables conocimientos compañías de seguros o Corredoras.
- Excelente manejo de relaciones personales y trabajo en equipo.
- Facilidad para la toma de requerimientos y búsqueda ágil de soluciones tecnológicas para garantizar la continuidad de los servicios operativos.
- Metódico y riguroso respecto a mantener organizado su trabajo diario y del mes.
- Habilidades para capacitar y trabajar en forma muy coordinada con las áreas de negocio, para enseñar las funcionalidades de plataformas tecnológicas en general.
- Empleador de Igualdad de Oportunidades._



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