Microsoft Exchange Administrator

Company Description

Remember the last time you opened a bottle of champagne, a cold beer after a hard day’s work or a bottle of sparkling mineral water to quench the thirst, well it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.

With 25,000 + employees and an unparalleled footprint spanning 72 plants in 20 countries, O-I is a truly global maker of glass packaging. From engineering and manufacturing to brand development, design and innovation, we are dedicated to providing unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass.

**Job Description**:
**About the role**:
We are seeking a highly skilled and motivated Senior Exchange Administrator to join our dynamic team. As a Seniors Exchange Administrator, you will play a crucial role in maintaining and enhancing our Microsoft Exchange on-premises, and Microsoft 365 environment. Your expertise will be essential in providing outstanding system support, ensuring smooth operations, and contributing to the continuous improvement of our infrastructure.

Also, you will:

- Install, configure, troubleshoot, diagnose, and resolve issues with Microsoft Exchange on-premises and Microsoft 365 environment.
- Work collaboratively with a global and diverse team to perform administrative functions and develop the platform.
- Provide third level operational support within messaging environment.
- Work closely with first and second level support teams to provide quality customer service.
- Work closely with external partners providing support to internal systems.
- Identify, develop, and document operational processes.
- Plan and execute server migrations to ensure seamless transitions and mínimal downtime.
- Identify opportunities for process automation and implement solutions to streamline operations.
- Provide enterprise-level system support, responding to and resolving customer issues within established SLAs.
- Maintain comprehensive system documentation to facilitate efficient troubleshooting and knowledge sharing.
- Optimize system performance through proactive monitoring, tuning, and capacity planning.
- Conduct system-wide software installations and upgrades to ensure a secure and up-to-date environment.

**Travel requirements**:
5- 10% Domestic and International Travel

**Qualifications**:
**About You**:

- You love glass and care about sustainability and the planet
- You have bachelor's degree in IT or related discipline
- 5+ years’ experience in Information Technology or relevant business experience.
- 5+ years Active Directory and PowerShell scripting experience
- 5+ years customer service or service desk related function
- You know how to document and write process
- Skills in supporting Exchange on-premises and online.
- Certifications in Microsoft Exchange 2016 and Office 365
- You have good knowledge of other messaging systems
- Experience managing complex issues involving multiple teams, high-profile problems, system/process integrations, and delivery to customers
- You’re a good communicator with a strong ability to be proactive and show initiative.
- You love challenges, working in a very collaborative environment

Additional Information

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance

All your information will be kept confidential according to EEO guidelines.