Noc Technician

This position is part of the epay production engineering organization, and a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives

and stability of existing systems. This position will focus on monitoring functions as a primary role and provide Tier1 level support to our current point of sale solutions in production environment.

Identification, communication and being part of the resolution for product & production issues in the organization.
Identification of the issues by using the different monitoring tools for the different platforms.
Lead communication between our teams, also including external communications to our Vendors and Customers.
Tier1 troubleshooting support for production & product business outages aiming to mitigate issues impacting regular operation.
Primary point of contact for all business entities.
Follow up with internal development team as needed.
Report product & production issues for proper follow up & documentation.
Daily reporting delivery service for the business.
Respond and plan for service outages.
**Requirements**:
Bachelor’s degree Computer Science, Engineering, Information Technology, or any other related discipline (Desirable)
Effective/Professional written and verbal communication (Spanish and English).
Willingness to work night or graveyard shift hours as our service center operates 24/7, 365 days a year, including holidays and weekends.

**Basic to intermediate knowledge in the following areas**:
Windows Server 2012/2016.

Monitoring Windows Server Infrastructure.

Troubleshooting OS at a basic level DNS | DHCP | IIS

Proficient computer skills.

**Benefits**:
**We offer**:
40 hours per week

Base Salary + performance bonus

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (option)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Opportunities for growth within the company