Administrative Assistant

**Admin Job Description**

Admin provides timely response to customer inquiries, receives emergency and non-emergency job requests, schedules workflow, updates job status information, and takes appropriate action where needed. The Admin maintains daily record keeping and detailed documentation of job requests. The Admin engages with various customer requests and needs to guarantee the accuracy of the information provided. The Admin works as a team and takes initiative to reach out to other departments to aid in job completion.

**Job Duties**
- Receive and update new jobs through customer portals.
- Review and update company and customer databases daily.
- Monitor Field Tech status throughout the day to ensure reports are received daily.
- Supply Field Techs with proper customer/job information.
- Assist with customer requests, job changes, rescheduling jobs, and invoicing updates.
- Process all billing upon completion of jobs.
- Sends all job completion paperwork to customers.
- Monitor, process, and escalate job issues to supervisor.
- Review and file job completion reports.
- Inform Lead of jobs and/or updates on extensions needed.
- Assist Executive Sales as needed.
- Communicate performance standards and objectives.
- Keeps management informed of current changes and new developments.
- Generate and update customer quotes upon request.
- Produce Job Completion Reports as needed.

**Minimum Requirements**
- High school diploma or equivalent
- 2+ Years’ experience, preferably in customer service
- Knowledge of SmartSheets software is a plus
- Solid job tenure and work ethic
- Critical thinker
- Ability to multitask
- Ability to remain calm under emergency situations
- Effective communication skills required
- Strong attention to detail and follow-through
- Sound judgement
- Ability to maintain a safe and compliant workplace

Pay: S/.2,000.00 - S/.2,500.00 per month

**Education**:

- Associate (required)

**Experience**:

- administrative: 2 years (required)
- customer service: 2 years (required)

**Language**:

- English (required)

Application Deadline: 18/03/2024
Expected Start Date: 25/03/2024