Sysops Engineer

TRANZACT, a Willis Towers Watson Company is the market leader in delivering high-volume sales for the top insurance brands in America. We reach thousands of consumers a week. We help the leading consumer insurance brands grow quality direct-to-consumer business.

We are looking for a SysOps Engineer with a strong desire to excel, who takes pride in and is passionate about what they do.

**What You’ll Be Doing**:

- You will work the day shift and need to work off hours for maintenance etc. when needed.
- You will research, recommending and implementing automation for various system administration tasks.
- You will provide Tier II/other support per request from various constituencies. Investigate and troubleshoot issues, coordinate and communicate with impacted constituencies.
- You will perform administration and maintenance of Microsoft AD Servers, Office 365, IIS Server, FTP Server, Web Apps, alerting and monitoring system, VM Environments and other Microsoft Windows based Services.
- You will perform regular security monitoring to identify any possible intrusions.
- You will engineer Admin-related solutions for various project and operational needs.
- You will perform on-going performance tuning and resource optimization as required.
- You will contribute, develop and maintain installation and configuration procedures, system standards, security standards and PCI related operational standards.
- You will perform periodic reporting and support capacity planning.
- Hands on experience of using PowerShell to automate administrative tasks.

**What you need to be successful**:

- Excellent written and verbal communications skills on English and Spanish.
- Experience with troubleshooting issues in the Cloud (Primarily Azure)
- Virtual Hyper-visors (Both Hyper-V and VMware)
- DNS/GPO/AD/VPN/RDS/FTP/IIS/PowerShell
- Experience handling Office365
- Working knowledge of Servers (2003, 2008, 2008R2, 2012, 2012R2, 2016)
- Networking (LAN, WAN, TCP/IP, iSCSI, FC, DELL, Cisco, HP, ILO)
- Storage (SAN/NAS/DAS) Synology, DELL, HP
- Microsoft Windows (7, 8, 10)
- Microsoft Office (2010, 2013, 2016)
- Active Directory and Microsoft Exchange Server (All versions)
- System patching/Mobile Device Management (Microsoft Intune, WSUS, SCCM)
- Atlassian Jira, Bitbucket, Confluence
- Various Anti-Virus software (Symantec, Cylance, AVG)
- Solarwinds
- Backups/Disaster Recovery (Symantec Netbackup, Backup Exec, Microsoft DPM, Veeam, Nakivo, Acronis, Asigra)
- Telco (PBX and VOIP)
- Remote systems management (Barracuda)
- Windows Application Firewalls
- Ticket management (Manage Engine, Jira, Zendesk, BMS)

**What would be great to have?**
- Experience in administration of ATLASSIAN development tools like JIRA, CONFLUENCE & STASH
- At TRANZACT we promote inclusion and job insertion without distinction based on disability, gender, orientation, gender identity and expression, place of origin or any other reason protected by national legislation. The company respects diversity and does not tolerate acts of discrimination in its processes. _
- As a company, we believe in equal opportunities and inclusion. Consequently, this job opening is applicable to people with disabilities (in accordance with what is stated in Law No. 29973)._