General Manager

The General Manager (GM) drives operational success in the retail environment, leading the onsite operational and marketing management of the shopping center. This role is a key contributor to the total asset value creation working in partnership with Operating Management, Development, Leasing and other internal teams.

RESPONSIBILITIES & ACCOUNTABILITIES
- Drive, optimize and deliver day-to-day operational excellence in accordance to established metrics and standards.
- Oversee specific center Facilities Management, Security and Risk Management teams/programs.
- Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
- Coordinate and assist to facilitate new store and remodel projects with Leasing and the Retail Delivery team.
- Responsible for local procurement and contract negotiation/management.
- Manage corporate SCM (Shopping Center Management) policies and procedures as related to front-of-house and back-of-house operations.
- Contribute and collaborate with Operating Management team to develop 5-Year Business Plan strategy.
- Execute the Action Plan as defined in the 5-Year Business Plan.
- Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
- Plan and manage Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.
- Locally develop with the Marketing Manager (MM) supported by Corporate Marketing with direction and final approval the center’s marketing and public relations plans. Implement plans driving and delivering on sales and traffic goals.
- Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.
- Lead the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
- Key ambassador and representative of the shopping center developing and leading retailer engagement and support programs, local community/non-profit outreach, service providers partnerships as well as lead for relevant property tours with investment stakeholders.
- Analyze and evaluate data on a wide variety of complex real estate matters, including property surveys, architectural documentation, and title information.
- Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions.
- GM is to be consulted on the following matters before decision or action is taken:_
- Contribute to 360 development of the asset, including representing the Group locally, developing relationships with key players in the local community, follow-up on local urbanism, developments and identifying/reporting development opportunities.
- Consulted on leasing deals affecting the common areas of the Shopping Center. (RMU, kiosks, brand activations)
- GM is to be informed about decisions and changes that have been taken on the following areas:_
- Legal matters related to tenant and/or other legal risk issues.
- Decisions or changes that affect the shopping center and are needed to know by the GM to be able to perform the tasks stated in this role description of responsibilities.

KEY PERFORMANCE INDICATORS (In Accordance to Center Specific Objectives)
- Driving Sales and Traffic
- Deliver Annual Business Action Plan and Marketing Plans
- CAM Budget Adherence
- Operating Capital Management
- Other Income - Storage Revenue
- The Customer Journey and S.T.Y.L.E. and center customer experience assessments
- Health & Safety
- Energy Consumption Management

CORE COMPETENCIES
- _ Drives for Results_
- Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
- Plans and aligns teams effectively to optimize work processes/project management initiatives.
- Ensures accountability of self and others to meet objectives and commitments.
- _ Thoughtful Leadership_
- Applies knowledge/insights of business and business influences to advance the organization’s goals.
- Builds strong customer relationships delivering customer-centric solutions.
- Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
- Ability to consider future possibilities - creating the new and different innovative strategies.
- Balances and manages the interests of multiple stakeholders.
- _ People Management_
- Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
- Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
- Creates an en