Senior Business Analyst

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories

Key Responsibilities:

- Please submit your CV and Cover letter in English.

PURPOSE OF POSITION:
You’ll be a crucial part of an experienced business analyst and project team collaborating to understand, intersect and manage customer, business and technology needs, ensuring viable and scalable solution outcomes.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also effectively drive workshops, interview and engage stakeholders, translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

As a senior member of the team, you would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, you will build strong working relationships and collaborate closely with Sponsorship Business Analysts, Business leads, ITBAs, IT Platform leads as well as core business customers This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward.

KEY RESPONSIBILITIES:
Planning:

- Conducts workshops, interviews, data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.
- Participates in short and long-term planning to improve processes.
- Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

- Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.
- Develops business cases.

Business Requirements:

- Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.
- Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.
- Provides review and sign off on completed stories.
- Develops and signs off test plan and strategy.

Implementation:

- Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

Problem Solving/Testing:

- Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.
- Provides leadership on escalation procedures and recommends appropriate resolution and action.
- Lead issue management (across incident escalation).

Communication/Liaison:

- Promotes an understanding of Sponsorship roles, processes, and activities.
- Supports formal reporting of project status to senior management.
- Negotiates agreements between business units.
- Serves as a link between Sponsorship and the partnership.

Training & Coaching:

- Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

- College degree in business, computer science, or related field.
- Good English communication skills (oral and written).
- At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).
- Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in a