QA Representative

**Summary of Position**
The Quality Assurance Representative monitors the sales and enrollment activities of our marketing staff for compliance with legal and regulatory requirements, carrier-specific requirements and adherence to approved scripts by performing the following duties.

**Responsibilities**:

- Search various approved websites to confirm the accuracy of data being presented to the customer.
- Maintain a full, functional understanding of the products and the compliance requirements of the plans you are assigned to audit.
- Record/report findings and provide written factual explanations defining your conclusions.
- Conduct sales/enrollment audits in response to allegations generated by both internal and external sources.

**Required Education/Experience**:

- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to deal with problems involving several concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of Contact Management systems and Internet software.

**Other Required Skills and Abilities**:

- Work independently
- Adapt quickly to change
- Strong reasoning skills
- Strong problem solving abilities
- Ability to multi task
- Detail oriented