Desktop Support Technician

hace 3 semanas

Lima, Perú Qualifacts Systems, LLC A tiempo completo

**Qualifacts** is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the **CareLogic®**, **Credible**, and **InSync®** platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.

**The Opportunity**:
In this role, you will provide technical assistance to internal users in Peru, the United States, Canada, and India. You will help install, upgrade, and troubleshoot hardware and software systems, and provide day to day assistance to our internal team members.

**Your Responsibilities**:

- Provide hardware and software support for both remote and in office users.
- Provide direct service for IT networks
- Maintain a work log of job tickets and maintenance tasks.
- Stays updated on new developments in, and analyze reviews of, computing technologies
- Maintain and manage Active Director including set up of new users, Administer Azure, and Office 365 environments
- Assist team with Corporate IT projects
- Work closely with other roles to research new tools and technologies that can better support business needs.
- Effectively communicate issues to both technical and non-technical stakeholders

**Skills and Experience You Need**:

- High School Diploma or GED
- 1 to 2 years of related experience including:

- 2+ years working with Windows Desktop Operating Systems
- 1+ years working with Microsoft Active Directory
- 1+ years as a system administrator / Helpdesk Support Technician
- 1+ years working with Microsoft Office 365 Administration
- Experience in Microsoft Office Suite
- Excellent troubleshooting expertise and enthusiastic problem solver
- Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.
- Able to communicate in English with an intermediate level
- Approachable, open, and consultative - Exceptional customer service

**What we offer you**:

- Economic bonus and merit review.
- Full Health Insurance (EPS and oncologic) for you and your direct dependents.
- Fully paid English lessons and LinkedIn Learning membership.
- All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.).
- Generous holidays policy.
- Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, etc._

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