Technology Support Specialist

hace 3 semanas

Remote, Perú CQ Fluency Inc. A tiempo completo

**Who we are**

We are a rapidly growing (Inc. 5000) communications company on a global mission to improve lives. CQ stands for Cultural Intelligence and we help health focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. We translate the meaning and feeling of messages in 170 languages. Our client portfolio consists of fortune 500 companies in the healthcare and life science industries.

**Who we need**

**What we need you to do**
- Help oversee CQ’s Zendesk ticket system by handling Tier 1 tech support requests and triaging Tier 2 and Tier 3 to applicable team members
- Respond to new tickets according to internal SLA’s. Provide internal and external diagnostic support for end users.
- Assist team members, vendors and customers to solve tech issues quickly
- Onboard new employees, facilitate the employee separation process and update of internal records/checklist.
- Administer Plunet and memoQ instances including password resets, creating new user accounts, updating pricelists and other administrative tasks.

**What we need you to have**
- Experience with Microsoft Outlook admin, Azure remote desktops and Plunet is ideal
- Ability to gain quick fluency on technologies used by clients in various industries
- Ability to trouble shoot technical issues
- Desire to drive process and efficiency improvements
- Bachelor’s degree from an accredited institution
- Strong presentation, organizational and clear communication skills
- Exceptional work ethic, passion, integrity, mission-driven, positive attitude, and self
- starter

**What is our culture**

Exceptional. Different. Compassionate. Fun. Happy

CQ fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build strong relationships with each other and our clients. Our environment is collaborative, casual, and FUN

CQ fluency values and supports individuals with diverse background and abilities. We provide reasonable accommodations to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.

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