Chubb Life

Job Requirements

**Position**: Head of Agency Operations Enhancement

**Department**: Sales and Distribution (Agency)

**Reporting to**: Global Chief Agency Officer

**Duties and Responsibilities**:
Collaborate with APAC senior leadership team in formulating agency operational strategies to achieve Chubb Life’s strategic ambitions in targeted markets.
Lead & collaborate with APAC markets for studying and optimising agency business operation processes focused on improving operational efficiencies, quality, services, & profitability and make changes as required to foster Chubb Life’s strategic ambitions in Asia markets.
Lead and drive the in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes in markets to achieve agency business growth in manpower and sales.
Act as APAC Center of Excellence to support markets in processes review and change, covering detail recruitment and sales process review, understanding the agency experience, study best practices and industry trends, market alignment, short term and long term change plan.
Lead and formulate key initiatives according to market level strategies, set direction of how these initiatives translate into execution priorities and actions with key stakeholders, work with delivery team on prioritization, business case gating and the delivery to achieve agency distribution growth, productivity, and profitability objectives.
Manage internal stakeholders and Partner with local and regional management to enhance and optimise processes flow and distribution growth.
Support overall Agency project management owner with accountability of the project outcome by setting up governance protocol, regular steering co meeting to ensure the project KPI targets are achieved, aligned and updated to all project stakeholders.
Build and manage a common agency dashboard across markets for business and project management tracking, perform analytics for Regional CAO’s review and develop prompt actions.

Work Experience

**Knowledge and Skills required**:
Hands-on expertise in agency operation processes, strategic planning, project management and analytical role involving multiple internal/ external stakeholders, has both in-country and regional experience and able to set and deliver short-term and long-term planning.
Deal with complex and multi-dimensional issues, be dynamic and innovative in resolving problems including business and people issues through variety of approaches such as being direct, forceful, diplomatic, influential and/or collaborative.
Proactively address current and potential challenges, as well as opportunities, anticipate obstacles, develop contingency plans, make well-reasoned decisions and generate options to solve problems.
Ability to create and maintain good working relationship with all levels of staff.
Strong leadership, interpersonal and influencing skills.
Strategic planning and proven execution in short and long-term plans.

**Qualifications required**:
Bachelor’s degree minimum, relevant professional industry qualification preferred 10+ years job experience in life insurance in Asia markets, with at least 5 years focusing in agency management and with frontline sales experiences would be advantageous.
Good team player with creative mindset.
High degree of independence of decision making, development and project execution.
Strong business sense and willing to accept challenges.
Good command in English, Mandarin and Cantonese both in speaking and writing would be advantageous.