People Experience Advisor

hace 4 semanas

Lima, Perú Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You will work in Mondelēz International Digital Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.

**How you will contribute**

Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Experience in your specific area of responsibility
- Experience in administration with a strong customer service orientation
- Computer literate with excellent skills in Microsoft Office, especially in Excel
- Experience working to deadlines with strong prioritization skills
- Meticulous attention to detail

**More about this role**

**What you need to know about this position**:As a People Experience Advisor, you will play a pivotal role in managing core HR processes, including onboarding, contract creation, affiliations, and all activities related to day one experiences, as well as handling exit processes. This role will serve as a guide and advocate for self-service culture through the Employee Center, acting as the first-stop-shop for all HR-related inquiries. Additionally, you will be exposed to labor issues and Peruvian legislation, requiring familiarity with local labor laws.

**What extra ingredients you will bring**:

- Manage end-to-end HR processes, from onboarding to offboarding, ensuring a seamless experience for employees.
- Act as a liaison between internal stakeholders, including the People Team in Lima and commercial teams, and external entities, such as auditing authorities and occasionally unions, providing guidance on HR-related matters.
- Facilitate the adoption of self-service tools and processes among employees, promoting a culture of empowerment and autonomy.
- Stay abreast of changes in Peruvian labor laws and ensure compliance in all HR practices.
- Collaborate with cross-functional teams to improve HR processes and drive continuous improvement initiatives.
- Utilize WorkDay and MS Office tools, particularly Excel (intermediate level), to analyze HR data and generate insights.

**Education / Certifications**:
Academic background in Business Administration, Engineering, Human Resources or any other related field.

**Job specific requirements**:

- Experience working in plant, commercial, administrative, or payroll environments (a plus).
- Demonstrated commitment to continuous improvement and a proactive approach to problem-solving.
- Fluent in English, with a minimum B2 level proficiency.
- Strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels.

**Work schedule**:
Lima, Perú

**No Relocation support available**:
**Business Unit Summary
***Wacam is Mondelēz **International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services

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