Enterprise Apps Service Operator

hace 7 meses

Asia, Perú Johnson & Johnson A tiempo completo

Description

Kenvue is recruiting for an Enterprise Apps Service Operator.

This position reports into Supply Chain ERP Platform Service Owner and is based in Kenvue GCC, India, and may have remote and Hybrid work opportunities.

**Who we are**

At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our

future-and yours.

**What will you do**

The Enterprise Apps Service Operator is accountable to the Platform Service Owner for delivery of Operations Service Support activities completed by Managed Vendors consultants and is accountable for the Reliability and Availability of all Operations Services.

They are responsible for ensuring that Supply Chain ERP Systems remain available, stable, and reliable through effective delivery of Operations Services. Our Business-Critical ERP systems enable manufacturing and sales and business processes include planning, customer relations, order processing and distribution, financial management and business reporting.

The Enterprise Apps Service Operator is responsible for all ticketed event management activities, as well as recurring continuity and availability activities such as maintenance and software releases.

The Enterprise Apps Service Operator is curious in nature and has a desire to move through management into leadership, taking ever greater accountability, while focusing on ensuring the ERP Operations Services provide meaningful, value driven support which serve to enable and ensure business agility and capability.

The ability to quickly and effectively switch context from one specialist area to the next, and complete against often stretched timelines, leading the Service Support teams to success, while engaging and communicating clearly with senior management is essential.
- Key Responsibilities***

The Enterprise Apps Service Operator is responsible for the following activities:

- Availability Management
- Ensure that the level of Service Availability delivered in all Services is meets or exceeds the current and future needs of the Business and IT, in compliant and cost-efficient manner.
- Incident Management
- Ownership of Incident Management processes and restoration of Operational Services to agreed levels within agreed SLAs
- Critical Incident Management
- Ownership and management of all Critical Incidents on or impacting the ERP platforms
- Be the first point of contact for GCC in case of service disrupting Critical Events on the ERP Platforms
- Problem Management
- Ownership of all Problems from creation/detection, through Root Cause Analysis into Known Error, Corrective and Preventative activities
- Request Fulfilment Management
- Ownership of the Request Fulfilment process and catalogues to help enable and ensure business agility
- Break Fix Change Management
- Ownership and Approval of all break-fix solutions required to address Incident and Problem Management outcomes
- Operational Support Managed Vendor Management
- Ownership of the day-to-day Managed Vendor Resources ensuring excellence and cost effectiveness in service delivery
- Infrastructure and Application Maintenance Planning and Liaison
- Ownership of the Application Maintenance activities and delivery
- Manage all Application CIs in the CMDB and other duties as the Technical Application Owner
- Maintenance Support Management
- Monthly Maintenance Support Management
- System Refresh Support Management
- Disaster Recovery Testing Management
- Continuous Service and Process Improvement
- Embrace continuous improvement as a culture within the team focusing
- Change Approval Board
- Lead and manage the weekly Application Change Board Meetings

**What we are looking for**

Required Qualifications and Experience
- A background in IT, with a minimum of 5 years of SAP relevant experience
- Experience with Service/Technical Management Lifecycle Processes
- Demonstrable experience of Process Management, Negotiation, Influencing and Resolution skills
- Clear and effective verbal and written communication (English Language) in a technical and non-technical voice and presenting to senior management.
- Experience in managing and leading matrixed teams across multiple locations.
- Desired Qualifications and Experience
- Exposure to SAP ERP Functional Areas
- Project Management using Agile and Waterfall
- Change and Release Management
- ITIL Qualified - Foundation 3 or 4
- Lean/Six Sigma and continuous improvement experience
- Knowledge in

  • IT Business Architect

    hace 7 meses

    Asia, Perú World Vision Perú A tiempo completo

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s...

  • Lead Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description The **Lead Engineer** is responsible for leading webMethods, SAP PI/PO, SAP BTP-IS and in house built MFT Application Support activities and maintenance. - Key Responsibilities*** - Lead the design, architecture & support of the webMethods, SAP PI/PO, SAP BTP-IS integrations, ensuring scalability, flexibility, and adherence to best practices. -...

  • Operations Executive

    hace 7 meses

    Asia, Perú Discova A tiempo completo

    **Job no**: 518506 **Brand**: Discova **Work type**: Full time **Location**: Bangkok, Thailand **Categories**: Wholesale & Product **About Us** The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC...

  • Senior Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description As a skilled, hands-on technical member of the Software Engineering organization, reporting to the Software Engineering Manager, this role will be responsible for revolutionizing the way we build, test, and release products that fuel our business at its core, by inventing, implementing, and activating solutions that drive rich unique digital...

  • Lead Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description As a skilled, hands-on technical member of the Software Engineering organization, reporting to the Software Engineering Manager, this role will be responsible for revolutionizing the way we build, test, and release products that fuel our business at its core, by inventing, implementing, and activating solutions that drive rich unique digital...

  • Application Reliability Manager

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description - Key Responsibilities*** - Validate pre-production before products go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and Production Readiness reviews. - Create, fix, extend and scale the code to keep it up and running and improve through mechanisms such as automation and...

  • Automation Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description KENVUE GCC, Bengaluru **What will you do**: **Key Responsibilities**: - Develop and enforce CIS security standards for Windows and Linux operating systems using Chef or similar configuration management tools. - Deliver new cloud services to the business, while simplifying and improving service consumption and operational management - Leverage...

  • Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Who we are**: At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by...

  • Sr Platform Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Who we are**: At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by...

  • Senior Java Engineer

    hace 7 meses

    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Senior Consultant and Consulting Director

    hace 6 meses

    Asia, Perú Cutter Associates A tiempo completo

    **Benefits**: In addition to offering competitive compensation and career growth opportunities, Cutter Associates provides employees a competitive benefits package. We believe that providing a full suite of benefits allows our employees peace of mind and the opportunity to bring their full selves to work. We are a family-friendly corporation offering...

  • Technology Product Owner, Learning and Development

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Position Summary** **Key Responsibilities** - Define the product vision and roadmap in partnership with the business, including new features and enhancements. - Gather and prioritize requirements from stakeholders, customers, and the development team, and uses this information to create detailed product specifications. - Configure technology...

  • Senior Java Engineer

    hace 7 meses

    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Senior Backend Engineer

    hace 7 meses

    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Data Security Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Job Description**: At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to...

  • Senior Java Developer

    hace 7 meses

    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Senior Consultant and Consulting Director

    hace 3 meses

    Asia, Perú Cutter Associates A tiempo completo

    Job Description Cutter Associates supports the global investment management industry by combining three complementary services: Consulting, Research, and Benchmarking. We have ongoing relationships with hundreds of asset managers, asset owners, and asset servicers. Cutter currently has offices in Boston, London, and Sydney, expanding into Asia. We are...

  • Lead Software Engineer

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description Kenvue is currently recruiting for: **LEAD, CLINICAL DATA MANAGEMENT** This position is based at Bangalore. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®,...

  • Archiving Solution Architect

    hace 7 meses

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **What you will do** The Archiving Solution Architect is responsible for developing and maintaining the architecture of archival systems within an organization. This includes designing solutions to store, manage, and retrieve data for long-term preservation, compliance, and accessibility. The role involves collaboration with various...

  • Business Partner

    hace 7 meses

    Asia, Perú World Vision Perú A tiempo completo

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s...