Ubuntu and Open Source Technical Support Manager

hace 1 semana


Lima, Perú Canonical - Jobs A tiempo completo

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

**Key responsibilities**
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives

**Required skills and experience**
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages English being primary
- Excellent communication skills (verbal and written)

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

**We offer**:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote



  • Lima, Perú Canonical - Jobs A tiempo completo

    As the global company behind Ubuntu, with the mission to deliver all of open source, Canonical offers mission-critical support and operations for a wide range of open source technologies to some of the most successful organisations and partners in the world. Product managers at Canonical must be confident presenters, speakers and writers, capable of...

  • Information Systems

    hace 1 semana


    Lima, Perú Canonical - Jobs A tiempo completo

    This is an opportunity for a seasoned open source technologist to define the best practice in infrastructure as code at a global scale. Join us to advance the state of the art, and shape the infrastructure behind tens of millions devices running Ubuntu. The Information Systems (IS) team is responsible for all IT operations at Canonical, including the...


  • Lima, Perú Canonical - Jobs A tiempo completo

    Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation. The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal...


  • Lima, Perú Canonical - Jobs A tiempo completo

    We have created a role for an automotive technical architect with a passion for open source and precision engineering in safety-critical environments to lead our dedicated team working on automotive solutions. Our goal is to enable the automotive industry to leverage our open source portfolio. From the factory to the cloud by way of the car, we are committed...


  • Lima, Perú Canonical - Jobs A tiempo completo

    We are looking for an engineering manager for our Ubuntu Quality Engineering team, with a mission to take Linux distro quality to a new level through automation and large-scale data analysis. As the Ubuntu Quality Engineering Manager, you must be passionate about the future of Ubuntu, mindful of the dynamics of the open source ecosystem, and equally aware...


  • Lima, Perú Canonical - Jobs A tiempo completo

    This is an opportunity to play a crucial role in shaping the security of Canonical and the whole open source community. We are looking for people to help us grow and expand our security offering, and to help us make the world a safer place. You will work alongside fantastic security professionals already onboard at Canonical, and share your time between...

  • Senior Support

    hace 1 semana


    Lima, Perú Canonical - Jobs A tiempo completo

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...

  • Engineering Manager

    hace 1 semana


    Lima, Perú Canonical - Jobs A tiempo completo

    We are scaling the Ubuntu Foundations Team which delivers the essential components of Ubuntu - our system startup, compilers, language runtimes and toolchains, as well as networking and storage config and management - and we are hiring engineering managers to enable that growth. These are highly technical management roles which require deep knowledge of the...


  • Lima, Perú Canonical - Jobs A tiempo completo

    **Role Description** Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support Engineering teams. This role is an opportunity for a technologist with a passion for Linux to drive the...

  • Technical Author

    hace 5 días


    Lima, Perú Canonical - Jobs A tiempo completo

    As a technical author, you'll be part of an engineering team, focused on a specific Canonical product. You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the...

  • Engineering Manager

    hace 3 días


    Lima, Perú Canonical - Jobs A tiempo completo

    Ubuntu Server is the world's most popular Linux - on cloud and bare metal. In this role, you will manage a team delivering Ubuntu Server to the world. Ubuntu strives to offer the latest, best, free software components, in an easy to use and highly reliable form. We build on the technical excellence of Debian and bring additional focus and shape to the...


  • Lima, Perú Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a critical team that handles...


  • Lima, Perú Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a critical team that handles...

  • Engineering Manager

    hace 1 semana


    Lima, Perú Canonical - Jobs A tiempo completo

    Redefine the embedded Linux experience with the smallest, most secure, and most reliable operating system in the IoT market. This is an opportunity for a technical engineering manager passionate about open source software, Linux, containers, security, and the developer experience, to shape the future of Linux from the smallest systems up to desktops. This...


  • Lima, Perú Canonical - Jobs A tiempo completo

    As a Developer Relations Manager, you will lead a team of developer relations engineers who engage with developer communities and ISVs to help them reach the Ubuntu ecosystem. Typically we help them shape their snaps, charms, or Ubuntu-based Docker images, and ensure that Ubuntu is fully enabled in their CI/CD pipelines. This is a role that requires strong...

  • Security Engineer

    hace 3 días


    Lima, Perú Canonical - Jobs A tiempo completo

    This is an exciting opportunity to join an industry leading software security team, and help protect the open source community and Ubuntu users from emerging threats. Canonical is building a team to provide security coverage across a wide range of different ecosystems and environments, and work to make the world a better, safer place. As part of the Ubuntu...

  • Project Manager

    hace 1 semana


    Lima, Perú Canonical - Jobs A tiempo completo

    **The role of a Project Manager - Ubuntu Embedded Systems at Canonical**: As a Project Manager for Canonical's Devices business, this role is responsible for the coordination and completion of large complex customer-facing projects, overseeing all aspects of project delivery and acting as the primary delivery liaison between Canonical's engineering teams and...

  • Engineering Manager

    hace 1 semana


    Lima, Perú Canonical - Jobs A tiempo completo

    This is an engineering management role to lead the reboot of our Landscape systems management solution for Ubuntu. Ubuntu is growing rapidly in the enterprise, with estates expanding from cloud, to bare metal servers, to vSphere clusters, and of course desktops and devices. Ubuntu is easy to deploy and configure, one node at a time, but it's difficult to...


  • Lima, Perú Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a critical team that resolves...


  • Lima, Perú Canonical - Jobs A tiempo completo

    Drive the future of collaborative open source development tooling as part of the Launchpad team. This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team. Launchpad is a robust platform for managing open source development projects. It includes code hosting and...