Technical Support Engineer

hace 2 días


Lima Metropolitana, Perú Imou A tiempo completo

We are currently searching for a Technical Support Engineer to support our business development in Peru. This is for our Smart Home brand IMOU (Pronounced: I-Moe). Who Are We? IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home. Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud. Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers. Job Description - Offline and online training work - Trainees: sales team, distributors, resellers, installers, and promoters. - Typical training scenarios: new product launches, new customer development, quarterly regular training - Service objects: distributors, resellers and installers - Deal with typical problems: installation problems, links, video playback, etc. - Processing method: Facebook, phone, chat software. - Offline technical support - Service object: distributors, resellers and installers - Typical scenario: Resolve technical problems on site and resolve product quality issues - Translation - Sorting out localized user guidance materials - General issues, quick installation manuals in local language, and operation video shooting - Product promotion - Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions, - Main role: product presentation, technical solutions, sample booth setting - App operation and promotion: - PartnerInstaller App: update the product material, promote the App to resellers and installers Job Requirement - 3-year experience in the technical support position . - Have deep knowledge in IT/CCTV/Technology products. - Familiar with CCTV ,smart home ,wifi Camera industry. Qualifications - Bachelor degree of technical or related field; - Good Spanish and English reading, writing and speaking English proficiency preferred - Good interpersonal, written oral communication and presentation skills; - Customer-oriented; - Accustomed to frequent business trips. #J-18808-Ljbffr



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