Costumer Service

Join to apply for the Customer Service (Communications) Agent role at Lima Walking Tour. We are one of the fastest-growing tourism companies in Peru, providing travelers the opportunity to explore Machu Picchu, one of the Seven Wonders of the World. We are looking for top-tier staff who can meet and exceed our customers' communication expectations. Position Overview As the first point of contact for our passengers, you will play a vital role in managing and building personalized itineraries, handling queries, and offering first-class travel advice. You will ensure the highest standards of service by maintaining excellent communication, attentiveness, and a keen eye for detail. Success in this role requires politeness, assertiveness, and the ability to make a lasting impression and set the right tone for our passengers' adventures. Requirements/Qualifications - University degree in Tourism, Hospitality, Communications, Journalism, Marketing (with a focus on content creation or customer service) - Fresh graduates are welcome; 1-2 years experience in tourism or hospitality preferred - Fluent in English (written and verbal) - Availability to work on a rotating schedule, including weekends and public holidays Responsibilities - Respond to passenger queries and requests via email, WhatsApp, and phone, determining their needs and providing timely assistance - Create tailor-made travel itineraries that contribute to unique and memorable experiences, aligning with passengers’ travel plans - Serve as the first point of contact for prospective travelers and those currently on their journeys with us - Provide outstanding customer service aiming to exceed expectations and set a positive tone for every tour - Handle complaints and complex situations with professionalism, assertiveness, and care - Perform administrative duties, including data analysis, liaising with third-party agencies (e.g., Viator, TourRadar), processing refunds, and managing internal customer service tasks - Coordinate with outside tour operators as needed - Promote and integrate other branches of the company to enhance the overall travel experience Join our team Seniority level - Mid-Senior level Employment type - Full-time Job function - Other Industries - Travel Arrangements This job posting is active. No indication that it is expired or no longer accepting applications. #J-18808-Ljbffr