I&T Suppport

Descripción del empleo

Activities which the I&T specialist directly controls. Impact on one or more company mission areas: (Employees, Service Provider, Profit, Customer, Compliance). The I&T specialist is responsible for communicating their metrics on a monthly basis.

Owns:

- Branch Infrastructure and technology
- Adherence to Company’s policies and procedures as they relate to IT
- Branch cybersecurity & access control
- Asset Management & Procurement as it pertains to IT assets
- Tier 1 and Tier 2 support for Infrastructure and Technology

Teaches:

- Branch staff on policies and procedures around security and protecting our IT assets

Creates and/or Implements:

- Technology changes to drive efficiency with the IT staff and user group.
- Disaster Recovery and High Availability plan for systems
- IT budget and procurement
- Technology Solutions

Requisitos

Skills:

- Helpdesk Administration
- Troubleshooting and Diagnostic
- Vendor Management
- Effective written and verbal communication skills in English
- Time management and task prioritization (including project work)
- Collaborative mindset
- Knowledge of latest technologies and industry trends
- Commitment to company policies and controls
- Customer service skills
- 24-hour availability for after-hour incidents & implementations
- A sense of urgency

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