Head of Operations

hace 5 días

Lima Metropolitana, Perú Flix SE A tiempo completo

Since 2013, Flix has been revolutionizing the way millions travel across Europe and beyond, offering eco-friendly and affordable travel options that connect cities and communities.

As a unique fusion of tech startup, e-commerce platform, and transportation innovator, we're not just another company—we're reshaping the future of mobility with cutting-edge technology and a customer-centric approach.

Our extensive network of comfortable, modern buses and trains, along with our user-friendly app, makes travel seamless and accessible for everyone.

With our rapid global expansion into new markets, we're looking for a passionate and visionary Head of Operations to lead the charge in launching Flix in Peru. In this pivotal role, you'll develop and inspire a dynamic team dedicated to ramping up our operations and achieving excellence in service.

You'll have the unique opportunity to build an Operations hub from the ground up, collaborating closely with our HQ in Germany to implement best practices that elevate our performance and customer experience.

Your mission will involve cultivating strong, long-lasting relationships with our bus partners, ensuring smooth onboarding of new partners, and launching new lines that meet our ambitious growth targets.

Join us as a driving force in redefining transportation in Peru. Together, we'll challenge the status quo, harness data-driven insights, and foster a culture of continuous improvement. If you're ready to lead with enthusiasm and make a significant impact, we want to hear from you.

Your Tasks – Paint the world green

- Develop and motivate a strong and steadily growing team that is to ramp up our operations for Flix Bus in Peru.
- Build an Operations hub from the ground up to achieve operation and customer excellence, with the support from our HQ in Germany.
- Develop long-lasting relationships with our bus partners.
- Responsible for our Operations KPIs and implement processes that deliver on our targets.
- Responsible for onboarding new bus partners and launching new lines.
- Responsible for the running operations and manage quality standards.
- Identify risks that can disrupt our operations and find solutions to them.
- Work closely with the rest of the team in analysing our data and processes. We will constantly be challenging the status quo and strive to improve.
- Be a driving force in the launch of Flix Bus in Peru, shaping the future of transportation with innovation and enthusiasm.

Your Profile – Ready to hop on board

- Minimum of 10+ years of relevant work experience.
- Degree, or equivalent, in transportation, business administration, economics or a related field.
- Proven track record on project management and running operations for a global player.
- A previous performance of strong results in a similar role in the transport, logistics and/or bus industry.
- You are an excellent communicator, both verbal and written, in both Spanish and English.
- Capacity to design and implement policies and processes.
- Staff planning, coordination and leadership experience is considered a strong plus.
- Ability to juggle multiple tasks and projects with strict deadlines.
- Ability to make decisions and act autonomously while escalating when necessary.
- You have the skills to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills.
- Readiness for travelling.

Our Perks – More than just a job

- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Teamwork makes the dream work. Our Flix Team has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2013.
- Your wellbeing is important to us.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

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