Urgente TTech_Transactional Monitoring Assistant
hace 2 días
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Evaluar los sustentos emitidos por el socio comercial en relación con las transacciones identificadas por los indicadores de monitoreo transaccional.
Tu día a día:
- Revisar sustentos de transacciones identificadas por los indicadores de monitoreo transaccional.
- Alertar de manera preventiva transacciones con posible escenario de fraude.
- Realizar el seguimiento de la gestión de incidencias identificadas por el monitoreo transaccional.
- Ejecutar actividades operativas del área. Asimismo, documentar procesos operativos.
- Atender procesos de auditoría. Además, generar reportes.
- Participar en la investigación de incidentes y accidentes ocurridos en su área, de acuerdo con lo estipulado por Telefónica Tech, asegurándose además de ejecutar todas las acciones correctivas y preventivas que de estas se deriven.
- Informar a su jefe inmediato cualquier condición física que lo exponga a riesgo crítico durante su labor, y cumplir las restricciones laborales indicadas por el área de Seguridad y Salud en el Trabajo.
- Reportar todo incidente y accidente de inmediato y por muy menores que sean.
- Cumplir y hacer cumplir las obligaciones de Seguridad y Salud en el Trabajo.
- Participar activamente en las capacitaciones de Seguridad y Salud en el Trabajo.
- Profesional universitario egresado en Ingeniería de Sistemas, Informática o afines.
Experiencia
- Experiencia de 1 año en gestión de incidencias.
Conocimientos técnicos.
- Conocimiento avanzado en MS Office.
- Conocimiento básico y/o intermedio en base de datos (Oracle y SQL Server).
- Conocimiento básico en Power BI.
- Conocimiento básico en ITIL (Gestión de incidencias) – Deseable.
- Conocimiento de SGSI (ISO 27001) – Deseable.
- Conocimiento básico en inglés técnico – Deseable.
Para desempeñar el rol, las skills que encajarían con el equipo y el proyecto serían :
- Capacidad de trabajo en equipo.
- Capacidad de comunicación.
- Vocación de Servicio.
- Facilidad para el aprendizaje de nuevas herramientas y tecnologías de información.
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