Partner agency | Sales Agent

### About the agencyOur partner agency is a local DMC based in **Cusco, Peru**, specialized in tailor-made trips for travelers who want to explore the country in a more personal and flexible way. The agency designs itineraries that adapt to each traveler’s rhythm and expectations, whether they travel solo, as a couple, with family, or in a group.From **tailor-made private tours** to **group trips, family journeys, adventure and trekking programs, and cultural or food-focused experiences**, the team builds trips that showcase the diversity of Peru’s landscapes and cultures. Every itinerary is crafted to feel authentic, detail-oriented, and meaningful for the traveler.If you are passionate about designing customized journeys and helping travelers connect deeply with a destination, this opportunity is for you.## Job Description### About the positionWe are looking for an **Italian-speaking Sales Agent** to support the agency in managing the Italian market.You will handle qualified requests from Italian-speaking travelers via the **Evaneos platform**, advise them on Peru as a destination, and design tailor-made itineraries that match their expectations. Working **remotely** and in close collaboration with the team based in Cusco, you will guide travelers from the first contact through to the end of their trip, ensuring a smooth, reassuring, and high-quality experience.If you enjoy sales, trip design, and customer care — and want to help travelers discover Peru in a thoughtful way — this role is made for you.---### Your main missions** Sales & customer support*** Handle incoming trip requests from Italian-speaking travelers via the Evaneos platform and respond in a timely, professional way.* Understand travelers’ expectations, constraints, and specific needs in order to propose relevant travel options.* Provide clear and inspiring guidance on Peruvian destinations, cultures, and traditions.* Design customized itineraries that reflect each traveler’s interests, pace, and travel style.** Operations & practical management*** Prepare and validate detailed quotations in line with the agency’s standards and processes.* Match each request with the most suitable local partners and services.* Coordinate bookings with hotels, guides, and transport providers to ensure smooth logistics for every trip.** Customer care & quality during the trip*** Act as the main point of contact for travelers before and during their journey.* Monitor service quality and traveler satisfaction from confirmation to return.* Handle complaints, changes, cancellations, or unexpected issues with calm, empathy, and professionalism.** Responsible tourism*** Promote sustainable travel practices in the way trips are designed and operated.* Contribute to selecting and working with eco-conscious suppliers and local partners.* Educate travelers about their local impact and encourage respectful behavior toward communities and the environment.---### Contract conditions* **Type of contract:** Long term / permanent local contract* **Location:** Remote role from anywhere in **Peru**, on site role in **Cusco*** **Availability:** As soon as possible* **Working time:** Full-time* **Work mode:** 100% remote from **Peru (mandatory)*** **Compensation:** Fixed monthly remuneration plus a fixed % commission per dossier or sale---### Your advantages* Support with **visa procedures**, where applicable* **Health or travel insurance** support* An initial **training trip** to better understand the destination and products* **Flexible working hours** adapted to traveler communication needs* An **annual training / familiarization trip** to deepen your knowledge of Peru* An **annual bonus** linked to your results and contribution* **Team activities and company events** that foster a positive and collaborative work atmosphe## Preferred Experience### ** Core skills & experience*** **Discipline & respect for processes:** You follow the sales and booking workflow carefully and make sure each step is applied consistently.* **Customer-satisfaction orientation:** You genuinely enjoy helping travelers build their ideal trip and look for solutions that fit their needs.* **Organization & attention to detail:** You manage several files at the same time, keep information up to date, and don’t lose track of key elements.* **Sales & negotiation skills:** You feel comfortable turning qualified requests into confirmed bookings while keeping both quality and margins in mind.* **Team spirit:** You like working with others, share information openly, and contribute to a positive atmosphere, even in a remote context* This role is ideal for a **beginner profile (0–1 year of experience)**. (Internships, first jobs, or relevant projects in tourism, sales, or customer service are all considered valuable experience.)### ** Bonus skills*** **Autonomy:** Able to work independently, make progress on your files, and keep the team informed.* **Creativity & problem-solving:** Comfortable adapting itineraries and finding solutions when unexpected situations arise.* **Destination knowledge of Peru:** Already familiar with the country or highly motivated to develop solid expertise on its main regions.### ** Languages required*** **Italian:** native or B2 level (spoken and written), allowing you to communicate clearly and confidently with travelers, especially in writing.* Spanish basic or conversational Profile selection (CV + cover letter) by **Florencia**, Recruitment Manager for Evaneos partner agencies Final interview with **Enrique**, Director of the local agency **Welcome to Peru** * Contract Type: **Full-Time*** Location: **Cusco*** Experience: **> 6 months*** **Possible full remote** #J-18808-Ljbffr