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About FLS At FLS, we are driving sustainable change in the mining industry. We believe that through bold innovation and collaboration, we can enable our customers to produce the minerals needed for a better, cleaner future. Our global MissionZero ambition is focused on eliminating emissions from mining processes, and we need passionate, forward-thinking professionals like you to help us make it happen. Join a company where engineering excellence meets environmental responsibility, and where every challenge is an opportunity to create positive impact. Global Impact - Be a global game‑changer – Lead transformation projects that define how our Service Centers operate worldwide. - Innovate for sustainability – Contribute to FLS’s MissionZero ambition by driving smarter, more efficient service processes. - Grow without boundaries – Work with passionate experts across continents, in a company that invests in your growth and career journey. Role Summary As the Global Service Center IT & Process Manager, you will play a pivotal role in shaping the future of FLS’s Service Centers worldwide. You’ll be the strategic link between our operations and digital systems, ensuring the right IT tools, systems, and standardized processes are in place to deliver world‑class repair and refurbishment services across all Service Center locations. Your mission will be to design and implement global best practices, support ISO certification initiatives, and drive process excellence, enabling FLS to operate more efficiently, sustainably, and competitively across our global network. Key Responsibilities - Serve as the global process owner for Service Center operations, defining, optimizing, and implementing standardized business processes across all regions. - Lead the evaluation, selection, and deployment of IT software packages that enhance Service Center efficiency and digital integration. - Partner closely with Digital Service teams to align IT tools with operational needs and data‑driven decision‑making. - Support local Service Center Managers with process implementation, compliance, and continuous improvement initiatives. - Develop and maintain process documentation in accordance with ISO 9001 standards, ensuring readiness for periodic recertification audits. - Act as a key consultant to Service Centers on process alignment, change management, and performance improvement. - Interface with internal and external stakeholders globally to ensure the highest standards of communication, collaboration, and customer focus. - Lead or support cross‑functional projects aimed at driving operational excellence and digital transformation. - Travel up to 25% to FLS Service Centers and client sites globally for process rollout, assessment, and support. Qualifications & Experience - Bachelor’s degree in Mechanical or Metallurgical Engineering, or a minimum of 10 years of experience in operations planning, quality management, or process improvement within the mining industry. - Demonstrated experience in process design, IT systems implementation, and continuous improvement within an industrial or technical service environment. - Strong understanding of ISO 9001, process standardization, and audit readiness. - Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). - Excellent written and verbal communication skills in English; Spanish and/or German fluency is a strong advantage. - Proven track record in stakeholder management, cross‑functional collaboration, and delivering change initiatives in complex, global organizations. Behavioural Skills - Strategic thinker: Able to visualize long‑term goals and translate them into actionable process strategies. - Collaborative leader: Builds strong relationships across functions, regions, and cultures. - Analytical mindset: Uses data to identify gaps, trends, and improvement opportunities. - Adaptable and resilient: Thrives in a fast‑changing, global environment. - Customer‑focused: Always considering the client impact in every process improvement. - Self‑motivated: Takes initiative, ownership, and accountability for results. What We Offer - A global career with purpose — help shape the future of sustainable mining. - A diverse, inclusive, and collaborative workplace, where innovation and integrity drive success. - Continuous learning and professional development through global projects, leadership exposure, and technical challenges. - Competitive compensation and benefits, designed to support your professional and personal well‑being. - Work‑life balance and flexibility to thrive in your career without compromising what matters most. As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials. Seniority level Not Applicable Employment type Full‑time Job function Information Technology Industries - Industrial Machinery Manufacturing #J-18808-Ljbffr
