Retail Operations Manager

Add expected salary to your profile for insights Applications are open now. Active recruitment will begin in January. About the Company Born in 2021 with a simple cushion and a big dream, Hommey is revolutionising the homeware industry. We believe that creating an aspirational, top-quality brand doesn't have to break the bank. Our mission? To help you craft a personalised home that truly reflects who you are, without compromising on style or your budget. At Hommey, we're more than just a homeware company - we're a family dedicated to making ethical, sustainable choices. From reducing waste in our production chain to ensuring high-standard working conditions, we're committed to doing better for our planet and our people. About the Role As our Retail Operations Manager, you’ll ensure every store has the systems, structure and support needed to deliver a consistent, elevated Hommey experience. Working closely with the Head of Retail and Store Managers, you’ll remove friction, improve processes and build scalable operations that help stores perform at their best. From SOPs and stock integrity to new store openings and continuous improvement, you’ll be at the center of seamless retail execution. This role suits someone hands-on, solutions-focused and confident driving outcomes through collaboration. You’ll thrive in a fast paced, early-stage environment, anticipate challenges before they arise and help deliver a strong, consistent customer experience across all stores. Responsibilities - Build and maintain retail operating rhythms, SOPs, tools and documentation - Provide timely and practical support to stores to resolve issues quickly - Translate brand standards into clear, consistent operational practices - Ensure stores are fully prepared for launches, initiatives and key trading moments - Identify and resolve customer experience friction points - Maintain strong brand consistency across the store network - Oversee accurate stock flow processes including ordering, transfers, deliveries and replenishment - Resolve stock discrepancies quickly and address root causes - Lead Loss Prevention initiatives to reduce shrinkage - Partner with Merchandising and Operations to prepare stores for key trade periods and product launches - Support new store openings and ensure all operational elements are ready from day one - Deliver improvement projects that enhance efficiency, consistency and scalability - Conduct operational audits and implement action plans that elevate performance - Evolve operational structures to support Hommey’s continued growth About You - Experience in multi-site retail operations, ideally in a fast growth or lifestyle brand - Ability to design operational structure, systems and processes - Strong influencing skills with the ability to lead without formal authority - Exceptional problem-solving abilities with a hands-on, resourceful mindset - Project management experience across store openings, system rollouts or operational initiatives - A strategic yet practical thinker who enjoys building from scratch - A deep appreciation for brand and customer experience and how operations bring both to life Why Join Hommey? - At Hommey, we’re building more than a home and lifestyle brand — we’re creating a movement defined by comfort, quality, and personalisation - We believe in what we do. Be part of an ambitious start-up team disrupting the homewares market - A flexible work culture is at the heart of what we do. We believe in flexibility and surrounding ourselves with passionate individuals who value creativity and teamwork - We offer Comfort Days: these are five days in addition to A/L accruals. - We love our community and are customer centric. We want to create products that make a difference in the lives of our customers Still Reading? If you’re still here, we get the feeling you’re our kind of person. But here’s the deal research shows that 60% of women and underrepresented folks may have already decided to step away from applying. Even if you don’t tick every box, we’d love for you to say hello. We’re all about bringing different perspectives and experiences to the table, because that’s what will bring us closer to creating comfort for all. If you're ready to be part of a team that's redefining homeware, one cushion at a time, we want to hear from you Join us in our mission to make homes more beautiful, comfortable, and uniquely personal. Please note, due to the anticipated volume of applications, only shortlisted candidates will be contacted. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: - Which of the following statements best describes your right to work in Australia? - What/'s your expected annual base salary? - How much notice are you required to give your current employer? - How many years/' experience do you have as a Retail Operations Manager? - Do you have 5+ years in senior retail leadership roles? - Do you have experience implementing retail systems, procedures, and compliance frameworks for scalable operations? - Do you have demonstrated expertise in site selection and retail expansion within the Australian market? 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