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We currently have an opportunity for a Cleaning Services Manager. At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world‑leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. We currently have an opportunity for a Cleaning Services Manager. Join our Government and Integrated Facilities Management team and play a key role in providing front‑line management and supervision of cleaning activities across a portfolio within the Metro Trains Melbourne (MTM) contract. Principally the Cleaning Services Manager is responsible for directing and leading a team delivering cleaning services through employees to meet agreed contractual standards. Reporting to the Contract Manager, you'll help deliver high‑quality outcomes that support our essential services. What You’ll Do This role offers a broad scope, with key responsibilities including: - Planning, organising, and prioritising work in order to meet targets and strict deadlines and provide timely and accurate information to both internal and external stakeholders. - Develop effective working relationships with both the client and the contract team ensuring the successful delivery of all operational cleaning projects. - Build and maintain mutually beneficial client relationships and promote our range of services to the client. Actively seek to identify and develop new business opportunities and drive growth within the contract. - Regularly monitor contract performance to ensure compliance standards and KPIs are met and that service is provided in accordance with the specifications and terms of the contract. - Demonstrate an ability to lead and take on the responsibility of ensuring all work tasks are completed in a timely, accurate and compliant way. What You’ll Bring - A qualification in Cleaning Operations is desirable, or tertiary qualifications in a business or commerce related discipline (or demonstrated equivalent professional training and experience). - Proven experience in the management of multisite cleaning operations under a commercial arrangement. - Experience working in a professional cleaning capacity, with experience in commercial contract management preferred, including Contract and KPI management, Client relationship development and contract growth, and day to day administrative and auditing tasks. - Demonstrated experience in the review of work schedules and client reports, and other performance data used to measure goal achievement and to determine areas needing improvement. - An understanding of integrated facilities contracts and statutory obligations. More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high‑quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We're proud of our high‑performance culture and commitment to diversity, offering: - Training and development to support and diversify your career. - With 30% of vacancies filled internally you'll find real opportunities to advance your career. - Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. - Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply – potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward. #J-18808-Ljbffr