Senior Case Manager

Join one of AFR Boss Best Places to Work as a Senior Case Manager About Us At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. About the Role We’re seeking a compassionate and proactive Senior Case Manager to support our clients across the Melbourne Bayside area. Reporting to the Manager, Case Management Service this is a highly mobile role, you’ll spend much of your time on the road visiting clients in their home, as well as support other case managers. It’s perfect for a nurse who values autonomy, and the chance to make a real difference in the community. You’ll deliver person‑centred care coordination to a diverse client group, including government‑funded and private clients. This includes conducting assessments, developing care plans, monitoring wellbeing, and ensuring services stay within budget while aligning with each client’s goals. As a Senior Case Manager, you will: - Visit clients in their homes to complete intake assessments and consultations. - Develop, implement, and regularly review individualized, goal‑based care plans. - Coordinate services and ensure delivery remains within client budgets and program guidelines. - Oversee client expenditure for Support at Home and ensure compliance with funding rules. - Build strong professional relationships with clients, families, and care teams. - Monitor client wellbeing, respond to changes in needs, and manage risks. - Maintain audit‑ready client files and ensure compliance with government and internal processes. - Support other case managers. About You You're a caring professional who thrives in the community, building meaningful relationships while ensuring clients receive high‑quality, well‑coordinated care. You'll also be confident working autonomously, with excellent organisation and communication skills. Ideally, you'll bring: - Registered Nurse (RN) or Enrolled Nurse (EEN) qualifications (preferred). - Reliable vehicle and valid driver's licence. - Experience in community care, home‑based care, or case management. - Strong customer service and communication skills. - The ability to manage budgets and resolve problems with a solutions‑focused mindset. - A proactive, continuous‑improvement approach. What's in it for you? - Your Birthday Off: celebrate your special day on us. - Grow and Learn: access the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more. - A Warm Welcome: tailored onboarding and induction plans. - Give Back: one paid Volunteer Day per year. - Celebrate: awards nights, Christmas parties, wellness initiatives, guest speakers, and team building activities. - Support When You Need It: confidential counselling through our EAP. Apply Now Join us and be part of a team that values client focus, kindness, joy, trust, and agility. Apply now with your Resume and Cover Letter addressed to Nitika Saini. Let's make a difference together. We are committed to respond to every applicant If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Nitika on 1300 10 30 10. At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and the LGBTIQ+ community. If you need support to participate in our application process, please reach out on 1300 10 30 10 or email careers@prestigeinhomecare.com.au #J-18808-Ljbffr