Overview Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With a huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast-paced, dynamic, and start-up work culture full of passionate and enthusiastic mindsets, you’re welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. Responsibilities - Answer to incoming requests from customers via live chat - Identify customer needs and help customers use specific features - Analyze and report product malfunctions - Follow up with customers to ensure their basic technical and product related issues are resolved - Gather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement - You should be proficient in English and Spanish languages - You must have work experience in support - You must have excellent communication skills - You should have strong teamwork skills - You should have excellent PC skills - You must have high attention to detail - You should have multi-tasking abilities - You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate - Ability to quickly and efficiently solve tasks - Independence, responsibility, initiative, and attention to detail - A flexible and systematic approach to solving complex problems - Experience in sports betting/gambling industry is a plus We offer - Competitive salary - Amicable work environment and supportive team members - Full-time remote opportunity - Real career opportunities and professional growth - The great team across the world Hiring Stages - Online Assessment - Introductory Call - Hiring Manager Round #J-18808-Ljbffr