Field Service Technician

*English proficiency is required. Please submit CV/Resume in English. - Be part of a global leader shaping the future of mining. - Work directly on-site at major mining operations, applying your skills to real-world challenges. - Grow your career with exposure to advanced equipment and international best practices. About FLS FLS is a global leader in innovative mining solutions, committed to helping customers operate safely, efficiently, and sustainably. With a strong focus on technology, service, and expertise, we empower mining operations across the globe to optimize performance and achieve operational excellence. Joining FLS means being part of a passionate, forward-thinking team where your work makes a tangible impact. Role Summary As a Field Service Technician, you will be a critical link between FLS and our customers, providing specialized technical support on-site at mining operations. You will ensure safe, efficient, and high-quality service delivery, while contributing to continuous improvement and customer satisfaction. This is a hands-on role, ideal for professionals with strong technical knowledge, problem-solving skills, and a customer-focused mindset. Key Responsibilities - Provide technical guidance to internal and external customers during execution, commissioning, operation, and maintenance of FLSmidth and related equipment. - Deliver cost-effective, high-quality service on-site. - Develop expertise in an assigned product line. - Plan, coordinate, and execute specialized services, including: - Supplier services during project execution (installation, commissioning). - Spot services and client training. - Assist in service proposals, planning, and follow-up in collaboration with planning, logistics, and cost/budget teams. - Conduct root cause analysis and material failure investigations on supplied equipment. - Report work progress to clients ensuring adherence to quality standards. - Train internal and external personnel on equipment commissioning, operation, and maintenance. - Perform equipment analysis and diagnostics for FLSmidth-installed systems at mining sites. - Provide preventive, predictive, and corrective maintenance support. - Dimension resources required for technical and economic proposals. - Support claims management and maintain accurate data in company tools. - Prepare detailed service reports and statistical analyses of historical service data. - Develop technical recommendations for rebuilds, upgrades, and potential new business opportunities. - Support technical sales opportunities during proposal stages. - Ensure efficient planning and use of resources for service delivery. - Maintain safety and quality standards in all customer interactions. - Coordinate safety reporting with the assigned HSE personnel. Qualifications & Experience - Technical or engineering background in Mining, Mechanical, Electrical, or similar disciplines. - Hands-on experience with mining equipment and on-site technical service. - Proven experience in troubleshooting, maintenance, and commissioning of industrial or mining machinery. - Strong analytical skills for root cause analysis and performance evaluation. - Experience preparing technical reports and service documentation. - Fluency in Spanish; English proficiency is a plus. Behavioural Skills - Customer-oriented with strong communication skills. - Proactive problem solver with a continuous improvement mindset. - Ability to work independently and in a team, adapting to dynamic environments. - Safety-conscious and quality-driven. What We Offer - Opportunity to work with a global leader in mining technology. - Hands-on, impactful work at major mining sites. - Professional development and training programs to enhance technical skills. - Dynamic and collaborative work environment. - Competitive compensation and benefits aligned with experience. As an equal opportunity employer, FLS embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials. FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining industry – for more information please visit FLSmidth.com/careers #J-18808-Ljbffr