Customer Success Advocate
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Customer success at Ciena is central to long-term customer value, retention, and growth. The Customer Success Advocate (CSA) plays a key role in fostering customer relationships and helping customers realize value from Ciena products and services. The role serves as a trusted customer advocate throughout the customer lifecycle and contributes to successful business outcomes.How you will make an impact:* Lead customer onboarding activities in partnership with Sales, documenting customer goals, expectations, and success criteria.
* Build trusted relationships across customer Engineering, Operations, and Implementation teams.
* Drive adoption of Ciena products and services through data analysis and structured customer success methodologies.
* Identify and qualify upsell and cross-sell opportunities aligned to customer business goals and challenges, collaborating with Account Management teams.
* Monitor customer health indicators and success metrics to identify and mitigate post-sales risks.
* Orchestrate cross-functional responses to critical customer issues and drive timely resolution and communication.
* Conduct business and operational reviews to communicate achievements, understand strategic priorities, and recommend solutions that increase customer value.The must haves:*
Education:
Bachelor’s degree in a relevant field (e.g., Business, Engineering, Communications) or equivalent work experience.
*
Experience:
2+ of experience in the telecommunications industry in a customer engagement role (e.g., customer success, technical support, service delivery, or a related field).
* Excellent written, verbal, and presentation communication skills for engagement with customers and internal stakeholders.
* Application of problem-solving approaches that drive positive change and continuous improvement.
* Ability to influence outcomes through persuasion, negotiation, and consensus-building across teams.Nice to haves:* Experience spanning both pre-sales and post-sales customer engagement activities.
* Demonstrated leadership behaviours grounded in integrity and customer satisfaction.
* Application of analytical techniques to generate actionable insights from data.
* Background in the telecommunications market and key service providers in the UAE and surrounding region.
* Collaborative, empathetic, customer-focused approach to stakeholder engagement.#LI-ST1
-
Customer Success Specialist
Hace 1 día
Huánuco, Huánuco, Perú Mercor Jornada completa EUR 118,000 - EUR 185,000 Por obraMercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.Note: This role is open only to candidates currently residing in...
-
Jr. Customer Success Manager
Hace 2 días
Huánuco, Huánuco, Perú Process Street Jornada completa EUR 202,000 - EUR 302,000 Por obraProcess Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are...
-
Remote Customer Service Representative
Hace 1 día
Huánuco, Huánuco, Perú Sweetepictravels Jornada completa EUR 90,000 - EUR 120,000 Por obraJob description: Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive...
-
Customer Delivery Architect Cloud
Hace 1 día
Huánuco, Huánuco, Perú Cisco Systems Jornada completa EUR 412,000 - EUR 549,000 Por obraMeet the Team Our CX Delivery Cloud & AI Team is all about delivering top-notch professional services to Cisco's main customers across LATAM. We're big on innovation, always innovating to boost customer satisfaction with innovative security solutions!. Partnership is at our core—we collaborate closely with both internal teams and our customers to ensure...
-
Associate Azure Architect
Hace 2 días
Huánuco, Huánuco, Perú Atmosera Jornada completa EUR 90,000 - EUR 120,000 Por obraAssociate Azure Architect Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft...
-
Territory Account Manager
Hace 1 día
Huánuco, Huánuco, Perú Arco Limited Jornada completa EUR 159,000 - EUR 296,000 Por obraAbout The Role At Arco, we're looking for a commercially driven Territory Account Manager with an excellent growth mindset to play a pivotal role in our continued success in the Teesside and surrounding areas, developing our existing portfolio, and winning new accounts. As our Territory Account Manager, you’ll behave like a business owner and have the...
-
QA Automation Engineer
Hace 2 días
Huánuco, Huánuco, Perú BairesDev Jornada completa EUR 240,000 - EUR 343,000 Por obraAt BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this...
-
Growth Operator
Hace 1 día
Huánuco, Huánuco, Perú Vertu Agent, LLC. Jornada completa EUR 46,000 - EUR 61,000 Por obraLocation: Remote Employment Type: Full-Time We are looking for a proactive, results-driven Growth Operator to take full ownership of paid media campaigns and lead generation funnels. This role goes beyond traditional media buying. The ideal candidate will independently identify growth opportunities, execute creative experiments, optimize conversion rates,...
-
Territory Account Manager
Hace 1 día
Huánuco, Huánuco, Perú tsys Jornada completa EUR 230,000 - EUR 345,000 Por obraLocation: Linz (Upper Austria) or St. Pölten (Lower Austria) - Remote/Home Office Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Territory Manager - New Business Acquisition to join our Sales team and drive merchant growth across Upper or Lower Austria. This is a true hunter role, focused on...
-
Head of Growth Marketing
Hace 1 día
Huánuco, Huánuco, Perú Jobgether Jornada completa EUR 347,000 - EUR 502,000 Por obraThis position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Growth Marketing based in Austria. The Head of Growth Marketing will lead customer acquisition, retention, and reactivation strategies for a digital storefront offering in-game currencies and digital goods across Africa...