Senior Quality Manager

hace 2 días


Santiago de Surco, Lima, Perú FLSmidth A tiempo completo
Job Overview:

FLSmidth seeks an experienced Senior Quality Customer Satisfaction Specialist to join our team. In this role, you will be responsible for managing customer complaints, analyzing quality data, and driving process improvements to enhance overall customer satisfaction.

Responsibilities:
  1. Process Management: Manage and improve customer complaint processes, ensuring compliance with quality standards.
  2. Data Analysis: Analyze quality data to identify trends, impact, and severity, recommending corrective actions.
  3. Reporting: Monitor and report on Customer Experience Program (CXP) evaluations and key quality and customer satisfaction KPIs.
Requirements:
  1. Education: Bachelor's degree in Industrial, Commercial, or Quality Engineering, or a related field.
  2. Experience: Experience with mining plant processes, equipment, and customer service.


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