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Lead Quality Analyst Supervisor

hace 3 semanas

Lima Metropolitana, Perú Pacifica Continental A tiempo completo

We are seeking a highly motivated and experienced QA Supervisor to join our Pacifica Continental team. As a supervisor, you will be responsible for leading and supervising a team of Quality Analysts, providing guidance, support, and coaching to ensure consistent and accurate evaluation of interactions.

Core Responsibilities:
  • Develop and implement quality standards, performance expectations, and evaluation procedures to drive business growth and customer satisfaction.
  • Lead regular team meetings to provide updates, share feedback, and address any challenges or concerns.
  • Maintain accurate and up-to-date records of quality evaluations, performance metrics, and feedback provided to customer service representatives.

The successful candidate will possess excellent leadership skills, a strong analytical mindset, and a passion for quality and customer service.