Operational Leader

hace 6 días

Lima Metropolitana, Perú Scale Up Recruiting Partners A tiempo completo

Scale Up Recruiting Partners is seeking a highly skilled Operational Leader to play a pivotal leadership role in our rapid growth.

About the Position

The successful candidate will be responsible for ensuring seamless operations and successful new market launches. As an Operational Leader, you'll be at the forefront of empowering our team, enhancing our systems, solving problems, and forging key stakeholder relationships.

Your leadership will directly drive our strategic objectives, fostering excellence across our operations, which is critical to establishing us as the leader in our sector.

Responsibilities:
  • Team Management:
    • Oversee a team of 4-5 internal operations staff and contractors, providing regular feedback, conducting one-on-ones, and fostering team growth.
  • Operations Management:
    • Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
    • Actively monitor market problems (e.g., wi-fi outages, kiosk problems, equipment repairs, etc.) and ensure that the Operations team quickly solves them. Intervene on higher-level problems or those without a clear SOP.
    • Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
    • Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
  • New Market Openings:
    • Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
    • Ensure that we and our team are 100% ready for new market openings.
    • Be the point of contact for the installation team as questions arise day of.
  • Client Success & Client Expansion:
    • Finding ways to creatively increase revenue and profits.
    • Proactively ensuring that our client creates fantastic relationships with its clients (large property managers and owners).
    • Help expand into other target properties in the client portfolio.
    • Replying quickly and appropriately to any client inquiries or issues that they have.
    • Joining business development meetings as the company's operations leader.
  • Additional Responsibilities:
    • Screen and/or interview potential merchandisers.
    • Ensuring satisfaction of merchandisers through frequent 1-on-1s.
    • Coaching merchandisers to work faster and more effectively.
    • Developing and maintaining training materials for merchandisers.

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