Mining Quality Excellence Lead

hace 2 días


Arequipa, Provincia de Arequipa, Perú 287 Flsmidth AS A tiempo completo
Company Overview
Flsmdith is a world leader in the sale of large-scale mining equipment, with global reach. We strive to ensure the satisfaction of our customers and maintain the sustainability of the business.

Job Description
The Quality Customer Satisfaction Manager (Mining) oversees and enhances the quality and customer satisfaction processes across top 5 mining groups. This role ensures compliance with quality standards, drives continuous improvement, and fosters strong collaboration between regional QCS teams, corporate stakeholders, and senior management.

Responsibilities
  • Support Regional QCS teams in entering Non-Conformance Reports into Intelex.
  • Ensure full activation and compliance with the Complaint Care Process from NCR registration to resolution.
  • Analyse monthly QCS regional reports and escalate issues related to non-compliance with deadlines and actions.
  • Maintain regular communication with global/corporate assurance and performance teams, as well as mining group representatives.

Requirements
Bachelor's degree in engineering, mechanical, industrial, commercial and/or related field.
Extensive experience in mining plant processes, equipment, and customer service.
Minimum 10 years' experience working in the mining industry.
A background in commercial, marketing and or sales roles within the mining industry highly desirable.
Must have knowledge and or background in planning, reliability and RCA analysis mythologies platforms CRM.

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