Global Support Team Lead
hace 12 horas
Job Title: Resource Coordinator
Description:
As a Resource Coordinator at Atlas Technica, you will play a vital role in ensuring the efficient utilization of engineers in the support department and addressing scheduling and coordination issues. You will work closely with internal teams and clients to provide exceptional customer service and drive project success.
Responsibilities:
- Schedule Engineering Calendars: Schedule engineering calendars and tickets for a global support organization across several time zones.
- Coordinate IT Resources: Coordinate all IT resources to drive completion of tasks and ensure efficient resource utilization.
- Support Requests: Evaluate, prioritize, and assign IT support requests.
- Service Personnel Schedules: Maintain service personnel schedules to ensure support coverage and lack of scheduling conflicts.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in English for professional communication in a business environment.
- College degree or equivalent work experience.
What We Offer:
A competitive salary, excellent benefits, and opportunities for career growth and professional development.
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